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Xioami Home unable to link to Google Home

AnkurGugar
Community Member

Hi, 

I am unable link Xioami App with the Google Home App, it lets me log-in enter the otp but after that there is nothing else that it lets me do. 

Due to this I am unable to see the camera display

 

1 ACCEPTED SOLUTION

AnkurGugar
Community Member

Hi, 

 

Thank you both @Azarco @Princesss, I finally understood what went wrong, so basically I had setup two users on the nest hub, and had paired the camera on the other user, hence why i was unable to pair it again. But I just had to uninstall and reinstall the google home app on the other user's phone and resync MI Home and then it worked perfectly fine on the nest hub, i am able to view the camera live on the nest.

 

Thank you once again! 

View solution in original post

6 REPLIES 6

Princesss
Community Specialist
Community Specialist

Hi AnkurGugar,

 

Thanks for posting.

 

Sorry to hear about the this. May I know what prompt are you getting every time you try to link your account? Also, have you tried to use a different phone? Let's go ahead and try that first so we can isolate the issue further.

 

Best,

Princess

AnkurGugar
Community Member

Hi, 

 
Have tried paring using an iphone and a android phone but there is no pop up error as such, after logging in it does not show up on the paired devices list, it just exits from the linking pge.
 
Best 

Azarco
Community Specialist
Community Specialist

Hey AnkurGugar,

 

Thanks for trying. Could you tell us the exact name of the app you're trying to link to your Google Home app? Also, have  you tried reinstalling your Google Home app?

 

Thanks,

Alex

AnkurGugar
Community Member

Hi, 

 

Thank you both @Azarco @Princesss, I finally understood what went wrong, so basically I had setup two users on the nest hub, and had paired the camera on the other user, hence why i was unable to pair it again. But I just had to uninstall and reinstall the google home app on the other user's phone and resync MI Home and then it worked perfectly fine on the nest hub, i am able to view the camera live on the nest.

 

Thank you once again! 

Azarco
Community Specialist
Community Specialist

Hey AnkurGugar,

 

Appreciate your patience and for updating this thread with your resolution, it's a big help. Let us know if you have additional questions or concerns.

Kind regards,
Alex

Azarco
Community Specialist
Community Specialist

Hi AnkurGugar,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,
Alex