YouTube premium only recognise me

[JohnCowell]

Recently all of my google home devices (all 5 mini speakers) started giving the below response when anyone but me asks for a song to be played:

Sorry, it looks like this account can't play videos on YouTube

This used to work for everyone in my family, now only I can play music. We have a YouTube premium account.

Has anyone had similar issues and how do you resolve it?

[Muddi]

Hey JohnCowell,

Thanks for bringing this up, and apologies for the delayed response.

I know how it feels when there's something wrong with your device. Let's get to the bottom of this - does it happen to a specific song or playlist? How many accounts are linked on your device? If multiple accounts, does it happen on other accounts? Also, what are the steps that you've done?

Cheers,

Muddi

[JohnCowell]

Hi

Thanks for the reply. I currently have 4 accounts linked (myself, my wife and 2 children). It works 100% of the time for me but for the other three, they always get the same response no matter what they ask for (be it a playlist, specific saved library track or a request for something they haven't saved but want to listen to). 

I have unlinked and relinked their accounts but the problem still exists. 

Thanks 

John 

[Muddi]

Hey JohnCowell,

Thanks for the quick response. To confirm, do they have their own YouTube Music account? What is the specific command that they are using? What is the language set on your device?

Keep us posted.

Cheers,

Muddi

[JohnCowell]

Hi Muddi

We have a YouTube music premium family account. The commands are usually "Hey Google. Play x by y" 

Thanks

John

[Muddi]

Hey JohnCowell,

Got it! Are they getting the same issue when using the command "Hey Google, play music" (do not specify any songs). Also, please check if they have the same issue when using the Google Assistant on their phone.

Cheers,

Muddi

[Jake]

Hey JohnCowell,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey JohnCowell,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake