Your Nest Audio was setup successfully but can't be found.

[Josborne]

I factory reset my two nest audio speakers last Friday after struggling for over an hour trying to connect to them via Bluetooth. And ever since then, I can't get them to show up in the app.

Even after another reset on both and double checking that all my network router an wifi access point settings were setup correctly, the home app gives me:

Connect to same wifi

Your Nest Audio was setup successfully but can't be found. Make sure your mobile device and Nest Audio are connected to the same Wi-Fi network.

Turn off AP isolation

If AP isolation is enabled on your Wi-Fi router, you will need to disable it. Learn more here 

So yeah, not helpful...

[Muddi]

Hello Josborne,

Sorry to hear that you're having issues accessing your device from the Google Home app. Let's try to get to the bottom of this. A few questions: are you using a dual-band router? What is the make and model of your router? Have you tried to access the Google Home app using a different phone or tablet? What is the version of the Google Home app on your phone?

To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Nest Audio).

Let me know how it goes.

Cheers,

Muddi

[Josborne]

Hi Muddi,

Yes I'm using a dual band router with smart steering on. Unfortunately, I can't turn it off in the long run. The wifi AP, router and switch combo box is a TP-Link Archer AX10. Multiple devices were tried when setting up the nest audios, yes. And the last app version used to try setup was 3.2.1.7.

Using a hotspot indeed worked for setup. Sadly, once I finished setting up the speakers, I tried moving them to the normal wifi network an they proceeded by disconnecting from the hotspot and never connecting to the still unchainged normal wifi network.

[Muddi]

Hey Josborne,

Thanks for trying. We’ve determined that your Nest Audio is functional, so it seems like there may be a setting on your router that may be interfering with communication between your router and Nest Audio. Below are the settings to ensure that your specific router is properly configured to work with Nest Audio. If you’re not familiar with how to adjust the settings on your WiFi router, we highly suggest that you reach out to your ISP or router manufacturer to have them help with checking these settings.

• Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
• Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

Here's some additional information to keep in mind:

• If you're having trouble connecting to a 5 GHz connection on a router that is running DD-WRT firmware, please change the wireless mode setting to 'mixed' and then try setting your Google Home/Google Nest again.
• Hidden networks: If your network is hidden (i.e. does not broadcast its name/SSID), you'll need to manually input the network name and password. To do this, go to the network selection drop-down list, select 'Other', and manually input the name and password.
• MAC address filtering: If your router has MAC address filtering enabled, you'll need to add the MAC address of your Google Home/Google Nest to the list of filtered devices. You can find the MAC address by tapping on the three dots.
•  located at the top right of the Google Home app during setup.
• Security: Google Home supports WEP, WPA and WPA2 wireless security protocols. These protocols prevent uninvited guests from connecting to your wireless network and encrypt your private data as it is being transmitted over the airwaves.

If it still doesn't work, check if iPv6 is enabled on your router. If yes, please try disabling it then check if you're device will have the same behavior.

Cheers,

Muddi

[Josborne]

Hi Muddi,

I checked my router settings again and AP isolation was indeed turned on. I don't understand how, since it wasn't when I last checked on the day I made my initial post. Anyway, everything is working again.

Thank you very much for your time, sorry for waisting it. I hope you have a nice rest of the week.

[Muddi]

Hi Josborne,

Sweet! I'm happy to hear that turning off AP isolation has resolved the issue, and thanks for keeping me in the loop. Let me know if you still have questions or concerns; otherwise, I'll be locking this thread after 24 hours.

Cheers,

Muddi