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Youtube and Youtube Music not working in Google Nest Hub

A_pld
Community Member

My Google Nest Hub can't play/cast any movies/songs from Youtube or Youtube Music. I've tried Spotify and it seems to work. Both casting to and playing directly on the hub won't work. It would attempt to connect, show a black screen and then disconnect. Hub would then say, "Sorry, something went wrong. When ready give it another try."

I've tried restarting the hub, reconnecting to wifi and still not working. Anyone else having the same issue?

4 REPLIES 4

Just1Zayne
Community Member

Yes i HAVE. I’ve been having this issue for about a week or so. Literally dont understand any of the “troubleshooting” pages that say just unplug it and plug it back in. Or ‘Make Sure it’s Signed In to the Music Service’ DUH, it’s playing music. Sometimes i’ll pick a song then it’ll just skip through until it wants to play a totally different song. Or it says, “Sorry, something went wrong. When you’re ready, give it another try.” IM ALWAYS REA

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for bringing this up.

 

We're sorry to hear that you're experiencing this with your Google Nest speakers. Since other music providers worked after you test it out, can you please verify if you have a Premium YouTube subscription? If yes, can anyone here share a photo/screenshot or a short video clip showing what happens after you try to cast or play YouTube contents?

 

Looking forward to your responses.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hey there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello folks,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess