Zoom crashes the Hub Max

[jv188305]

Every time I try to use Zoom on the Nest Hub Max it crashes the entire system. Any help on this is greatly appreciated because I just got the Hub Max specifically to use Zoom.

[Dan_A]

Hey jv188305,

That certainly hasn't been easy for you ― let’s check this out.

Reboot your modem/router and your Google Nest Hub Max for about 3 minutes. Restarting the phone where the Home app is might help.

• Note: This device must be setup in the US, UK, AU or CA, with English as the chosen language

Also, could you try using the duo calling feature so that we can narrow things down. Click this link for the guide.

Keep me posted.

Best,

Dan

[jv188305]

Hi Dan,

I tried all these things and still Zoom is crashing the Hub Max. Please advise next steps.

Jocelyn

[Princesss]

Hi jv188305,

Sorry to hear about this. Have you already tried performing a complete reset to your Google Nest Hub Max? Let's go ahead and try that first to see if this will fix the issue.

Best,
Princess

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Princess and Dan.

Thanks,

Archie

[Muddi]

Hey folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi

[Dan_A]

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Princesss]

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess