camera on hub max not working

[dzales73]

Every time I try to check the camera in Home app it says camera is offline. And when using a recipe and ask for next step it no longer takes you to next step. Google just shows you places named next step or says she doesn't understand, very frustrating!!

[Dan_A]

Hi dzales73,

This is not the experience we want you to have, let me help you. Some questions: which Nest speakers and smart camera are we working with? When did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speaker, then your smart camera.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

For your recipe concern, try these commands and tell me the error message if there’s any:

• “What is step 5”
• “Go to step 5”, “Go to [first], [last] step"
• “How many steps to go”
• “Next step”
• “Previous step”

Let me know how it goes.

Best,

Dan

[Juni]

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Regards,

Juni

[Dan_A]

Hello there dzales73,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Cheers,

Dan