cant broadcast from phone to google home mini

[joanndlb]

I am hoping to use the home mini 's as intercom around the house. Mini to mini can broadcast to each other. But the phone connected to and under the same home account cannot communicate with any mini. The phone can only control them -- change names, notification settings, room assignments, wifi connectivity, sound volumn etc. But it cannot communicate with any of them.

[MplsCustomer]

@joanndlb

Don't you have a "Broadcast" option near the top of your initial screen in the Google Home app? We do in the iOS version.

[Azarco]

Hey there,

We appreciate the continuous support, MplsCustomer!

joanndlb, did the suggested steps above help? If the issue persists, make sure the Google Assistant app on your phone is updated. Make sure the same Google Account is signed-in on your mobile device and Google Home Mini. Also, make sure Do Not Disturb mode is off. Rebooting your Home Mini and phone might help too.

Let us know how it goes.

Best,

Alex

[Juni]

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
 

Thanks,

Juni

[joanndlb]

Thank you for all of these. But it still does not work. I am thinking that maybe it is related to my phone. I am still using a Samsung Note 8. Digital wellbeing for Google Home app is not working. Does this make any difference? Oh and when we try to let google mini play music, it says it cannot play on google mini but can try on another device. Restarted them already, still the same.

[MplsCustomer]

@joanndlb 

What happens when you select "Broadcast" in the Google Home app on your phone?

[Dan_A]

Hi there,

We appreciate you doing the provided steps. For confirmation, what is the error message when you open digital wellbeing on your Home app? Since we need to go through that to check the status of the "Do not disturb" action, it would really help a lot if we could re-install your Home app. By the way, are all your devices on the same Wi-Fi?

Could you also give a voice command and say "Hey, Google! Turn off do not disturb". After that, try to broadcast from your phone to your Home mini. For more details about broadcast, check out this guide.

Thanks,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake