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connect to my google nest, but current user dont log out

kradish
Community Member

I buy google nest on google official store.

My step daugher leave home and device was log on her account.

Now how connect my account to google nest 2nd generation

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@kradish 

You will need to a factory reset on the Nest Mini (see below) and then reinstall the Nest Mini on your Google Account in the Google Home app. Hopefully that will work. (When changing ownership of Google Nest devices, the original owner should first remove the device from their Google Account in the Google Home app while still on the original Wi-Fi network.)

https://support.google.com/googlenest/answer/7073477

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1 REPLY 1

MplsCustomer
Bronze
Bronze

@kradish 

You will need to a factory reset on the Nest Mini (see below) and then reinstall the Nest Mini on your Google Account in the Google Home app. Hopefully that will work. (When changing ownership of Google Nest devices, the original owner should first remove the device from their Google Account in the Google Home app while still on the original Wi-Fi network.)

https://support.google.com/googlenest/answer/7073477