google display has lost its freaking mind

[pjcamp]

Some days the alarm doesn't go off at all. Some days it is as much as 20 minutes late. If I need to get up at 6 AM to go to work, getting up at 6:20 is late. Today, it went off at the proper time. I hit snooze and it only lasted 1 minute instead of 10. I hit cancel and a few minutes later it started up again. I hit cancel again and again a few minutes later it started again. This went on half a dozen times. I unplugged it to see if that cleared out its brain, but when it rebooted the alarm went off again. I told it "OK Google Stop" and it did. But five minutes later it started up again. This is insane. I need it to go off once at the set time and that is all. Does anybody know what the deal is? And why is everything Google does so very half-assed?

Oh that's right. Being a monopoly means you can save some of your ass for later.

[cifuentesj]

Hi @pjcamp,

Thanks for reaching out and providing detailed information. I understand that you're encountering some issues when you try to turn off your alarm, and some days the alarm doesn't go off at all. Also, I appreciate the troubleshooting steps you've already taken. I'm here to help you find a solution together.

To assist you further, please attempt the following questions:

• Is the Google Nest Hub powered on?
• Is Google Home set up on the Wi-Fi network?
• Is the Google Nest Hub properly linked to a Google Account?
• Which model of Google Nest Hub do you have?
• Do you receive a response when you ask the Google assistant to do something else?
• Were there any recent changes to your environment, such as a change in Wi-Fi network or relocation of the device?
• When did this behavior first begin?

In the meantime, you can check out this article, which includes information about some voice commands for the alarm and other information as well.

• Set and manage alarms on your Google Nest speaker or display.
• Manage alarms and timers. 
• Set and manage alarms

Please keep me posted.

Warm regards,

Jeremy.