google home mini 1st gen doesnt show any lights on pressing reset button shows green light

[anantjain]

i have a google hoe mini first gen 
i put in the adapter and it doesn't respond to it at all no four white lights or anything 
i tried resetting it but the reset button just turns on a green steady light and doesnt do anything 
please help me fix my issue
i have tried the 10 step thing but there are no 4 white lights so it didnt help

[Muddi]

Hey anantjain,

Thanks for sharing details about the issue here. I know how challenging it is, not having a working device when needed. We'd love to help. 

A few questions:

• How long has the device been in use?
• Was the device in use before the issue occurred (Yes or No)?
• If Yes, what was the device used for? (broadcast media, play music, etc.)

Please try these steps below:

1. At the side of the Google Home speaker, unplug the power cord and wait for 10 seconds. Then plug it back in and wait until the 4 LED lights up on top.
2. Repeat the first step, 10 more times.
3. After the customer plugs the power cord back in the final time, wait for the device to reset. The device announces "Welcome to Google Home" to signify that it's ready for setup.

Let me know how it goes.

Cheers,

Muddi

[Muddi]

Hey anantjain,

Checking in to see if the troubleshooting steps shared help?

Cheers,

Muddi

[Muddi]

Hey anantjain,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi