google hub max wont complete setup

[lugard]

hi just recently bought a google hub max from a first owner, I tried to complete setup but it kept giving me a message that the device is still under the account of the previous owner and I must contact previous owner, I contacted previous owner who told me he already signed it out from his google home app, but I still get that message to contact previous owner, can anybody help me on what to do please 

[SmartHomeH-TAGS]

I would think executing a Factory reset should allow you to set up the speaker from scratch.

https://support.google.com/googlenest/answer/7073477?hl=en-AU

[DeboraJ]

Hi @lugard,

Thank you for reaching out to the community! I understand you're having trouble setting up your Nest Hub Max due to an "already connected to another account" error and that you've already tried contacting the previous owner. That's helpful, thank you! Let me take it from here.

To continue, I need a bit more information:

• Could you tell me if you've tried any troubleshooting steps yourself?
• At what point in the setup process did you encounter this issue?
• What version of the Google Home app are you using?

Once you provide this information, I will be more than happy to assist you.

Thank you so much, SmartHomeH-TAGS, for providing these troubleshooting steps for our customer! They will be very helpful.

Best regards,

Debora