12-10-2022 08:11 AM
Hello,
12-17-2022 08:12 PM
Hi Renato66,
Thanks for sharing details about the issue here. I know how important it is for you to be able to access your camera on the Google Home app. To confirm, do you have another security camera that shows on the Google Home app? Have you checked with Ezviz if they are getting similar reports when linking their account on the Google Home app?
Please try these steps below:
Let me know how it goes.
Cheers,
Muddi
12-18-2022 02:07 AM
ok i did a debug of the situation as many users have ezviz cameras and no clue on what is causing this. so this will answer the question that everybody have and partially solve it.
i sent an email to ezviz also so they maybe will have a different solution and i guess this problem is only out from u.s. ... Europe and other stats
12-19-2022 09:05 PM
Hey Renato66,
Thanks for updating the Community forum of your resolution — it's a big help! Also, we appreciate you for sending feedback to Ezviz about it as they are the one who's maintaining their portals for linking the account.
For cameras, there's no actions or settings available on routines for now. We're always looking for ways to improve and we will take this as feedback. If you have any updates or just a discussion topic, feel free to start a new thread in the community.
Cheers,
Muddi
12-18-2022 02:03 AM
Ok i sorted what is going on with many ezviz users.....