google nest just stopped and is not responding to anything. No lights no matter what I do

[nancysmale]

I have tried everything found online to make my google nest start working again. Nothing has worked. There are no lights at any time.

[sicsacol]

Hi @nancysmale,

Thanks for reaching out. Sorry to hear that you're going through this with your Google device but no worries, let's work together to figure out the issue you're experiencing. To help with that, I have a few questions for you:

• What type of device do you have?
• When did the issue start?
• What are the troubleshooting steps you tried?

Thanks for the effort you made trying to resolve this issue, I appreciate it. Please let me know the answers to these questions, and I'll be happy to help you further.
 

Cheers,

Jonathan

[nancysmale]

This happened about 2 weeks ago. The device is a google nest mini 2nd generation. I have tried to reboot several times, I have tried to factory reset several times. No lights of any kind come on at any time. My husband and I really miss having it working.

I would appreciate any help you can pass along.

Thank you,

Nancy

[sicsacol]

Hi @nancysmale,

Thanks for your reply.

To help us investigate the behavior you're experiencing with your Nest Mini. When you get a chance, please fill out this form. Let me know when you’re finished. We’ll have someone reach out to you via email from there.

Thanks for your patience and cooperation!

Regards,

Jonathan 

[sicsacol]

Hi @nancysmale,

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Sincerely,

Jonathan