google nest mini running slow and hot

[Journeykid]

I have a google nest mini in my bedroom and I wanted to play music but it wasn't responding and was very warm, I tried restarting it but then it couldn't start, it was just showing two lights.

I have also had performance problems where it takes ages to turn off a light, or if I do too many things too fast then it forgets everything that it was doing.

[Juni]

Hi Journeykid
 

Thanks for posting here in the Google Nest Community.

I know how it feels when something isn’t working as it should and we appreciate the troubleshooting that you did. Could you try the troubleshooting and observe if this will make a difference? This will put your Nest Mini back to its default setting and you need to set it up as a new device.

1. On the side of the device, unplug the power cord wait 10 seconds plug the power cord back in wait until the LEDs light up.
2. Repeat the first step, 8 more times.
3. On the side of the device, switch the mic off. The LED lights turn orange.
4. Press and hold the top of the device (where the LED lights are).
5. After 5 seconds, the device begins the reset process.
6. Continue to hold the top of the device for 10 seconds more or until the Google assistant confirms that the FDR has started.
7. Wait until the device announces “Welcome to Google Home" use the Google Home app  to set up the device.
8. After the setup is complete, advise the customer to test the device with any voice command.

Keep me posted.

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Muddi]

Hey Journeykid,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi