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gray screen “G” Logo for 1st generation hub

DonThe
Community Member

Seems like I'm doomed, so many threads with the same issue and all with no resolve. As I do not have any buttons to touch I'd love to know how it's my fault that my google hub is stuck with a permanent G on the screen. What is your solution google?

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@DonThe 

Have you tried removing your Nest Hub from the Google Home app and doing a factory reset?

https://support.google.com/googlenest/answer/7073477?hl=en

 

I've tried everything, it was even off for 1 month and still the same thing. It worries me that so many people have the same issue without a solution. 

Jimmy_J
Community Member

It seems like there are hundreds of users who have had this problem but google has failed to offer a solution or replace the defective products. Sorry you are going through this too - my experience is the same.

DonThe
Community Member

The amazing thing for me, there is no way to contact them other than these platforms. They've shielded themselves because they know there's an issue.

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@MplsCustomer, thanks for the help.

 

@DonThe, that certainly isn't the experience we want you to have with your Nest Hub. Follow the steps below and see if it works:

 

  1. Check if you have the official power adapter that came with the Nest display.
  2. Plug in the device to a different power source > reboot the device.
  3. If the issue persists, put the device in recovery mode with these steps:
    1. Unplug the power cord.
    2. Hold down the volume buttons and plug in the power cord at the same time.
    3. Wait for the device to turn on.
    4. Release the volume buttons.
  4. Once the device is in recovery mode, attempt an FDR

Tell us how it goes.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hi DonThe,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Cheers,

Dan