01-18-2023 02:05 AM
Seems like I'm doomed, so many threads with the same issue and all with no resolve. As I do not have any buttons to touch I'd love to know how it's my fault that my google hub is stuck with a permanent G on the screen. What is your solution google?
01-18-2023 07:16 AM
Have you tried removing your Nest Hub from the Google Home app and doing a factory reset?
https://support.google.com/googlenest/answer/7073477?hl=en
01-18-2023 10:16 AM
I've tried everything, it was even off for 1 month and still the same thing. It worries me that so many people have the same issue without a solution.
01-18-2023 01:36 PM
It seems like there are hundreds of users who have had this problem but google has failed to offer a solution or replace the defective products. Sorry you are going through this too - my experience is the same.
01-19-2023 12:40 AM
The amazing thing for me, there is no way to contact them other than these platforms. They've shielded themselves because they know there's an issue.
01-21-2023 02:32 PM - edited 01-21-2023 02:33 PM
Hi folks,
@MplsCustomer, thanks for the help.
@DonThe, that certainly isn't the experience we want you to have with your Nest Hub. Follow the steps below and see if it works:
Tell us how it goes.
Best,
Dan
01-24-2023 03:03 PM
Hey there,
I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?
Regards,
Dan
01-25-2023 03:06 PM
Hi DonThe,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Cheers,
Dan