home app says nest audio is offline but it's not.

[rushman55]

over the past two days my Google nest audio speaker is showing as offline on the Google home app but it's not offline it works fine. I don't understand what's causing that. I removed my nest audio and added it again and it was fine for about 6 hours and then it starts showing up as offline again on the Google home app. maybe it's just some issue with the Google home app. the device works fine but it's sort of annoying that it shows that it's offline on the home app. any thoughts would be greatly appreciated thank you.

[Alex_S]

Hi rushman55,

I understand that this has been inconvenient for you; we appreciate your efforts in taking those steps. Let’s get this sorted out. A few questions: what’s the make and model of your phone? Do you have other Google Nest speakers aside from your Google Nest Audio? Are you using a dual-band router? If yes, on which band is your Google Nest Audio connected?

I’ll look forward to your response.

Regards,
Alex

[rushman55]

I have a samsung s22 ultra.  

Yes, I have a google mini, and a nest hub max as well.

Yes, I have all of the google speakers on the 5ghz band.  

I have been good for the past few days.  I factory reset the nest audio, and all has been good since.  Hopefully this will do the trick.

[Alex_S]

Hi there,

Oh, that’s good to hear. Finger’s crossed! Google Nest Audio should stay that way. Should the issue happen again, you can always reach out to us here in the Community. We’d be happy to help.

Best,
Alex

[Biggsyboi]

Has the problem gone away for you?

[rushman55]

yes it has.  I guess i will just chalk it up to the home app having a bad update or something.

[Alex_S]

Hi there,

I’m glad that everything’s going well on your devices, rushman55.

Biggsyboi, let me know if there’s anything I can help you with Google Home.

Warmly,
Alex