how to remove Google home speaker from a previous address and home?

[Andymal21]

I have a google home mini speaker at my mums house that I had setup for her. Even though I removed her home from my google home account when I broadcast messages she still hears them. How do I remove that speaker entirely from my home account?

[Juni]

Hi Andymal21,

Thanks for posting here in the Google Nest Community.
 

This is not the experience that we wanted you to have, let me help you out. You can remove her Home Mini as well, so this will be removed under your account too. Check the steps below on how to remove a device.

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Remove device Remove.

Check this link for more information.

Keep me posted.

Regards,

Juni

[Andymal21]

Hi Juni, the device is not listed at all in my Google Home app. It was previously under a different "home", however that home has been deleted and hence I cannot see the device anymore. The problem is that when I broadcast it still goes to that speaker also.

[Princesss]

Hi Andymal21,

Thanks for trying the steps. Let's go ahead and perform a complete reset to your speakers and make sure to set it up in the same home structure. Let's see if this would make any changes on its behavior.

Best,

Princess

[Andymal21]

Which speakers? The 6 that are currently active in my home, or the 1 in my mothers home that is receiving broadcasts when it shouldn't?

[Princesss]

Hi Andymal21,

If 1 Google Home still experiencing the same thing after a complete reset, let's make sure that the device isn't listed on its previous account. Could you check if the device is still listed on this: https://goo.gle/3N2Mysb ?

Best,

Princess

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Muddi]

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi