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iPhone 13 find

IphoneDonna
Community Member

Google home can not call my iPhone 13 states “ I can’t find anymore devices linked to your Google account.     Ugh!

47 REPLIES 47

davidking
Gold Product Expert
Gold Product Expert

Hey there, what country are you located in? Have you done the setup steps described below?

https://support.google.com/googlenest/answer/7535860?co=GENIE.Platform%3DiOS&oco=0

Muddi
Community Specialist
Community Specialist

Hey IphoneDonna,

 

Thanks for reaching out. I appreciate @davidking for helping here. Chiming in to ensure everything is covered here. Do you still need help with your device? Feel free to update this thread and we're glad to assist ypu.

 

Cheers,

Muddi

I am in the US. I still can’t get Google home to find my phone. Did all steps . So I just use Siri. Hey Siri where r u? She replies HERE I AM.  Google home is useless, says no longer able to call my iPhone due to new policy 

Muddi
Community Specialist
Community Specialist

Hi IphoneDonna,

 

Thanks for coming back to us. To confirm, when you activate the "Find my Phone" feature, is it also activated on Siri? Please make sure to add your phone number to your Gmail account as part of the recovery option. Visit this link to know more. 

 

Keep us posted.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi IphoneDonna,

 

I just wanted to follow up on this. Have you tried to add your number to your Gmail account? Let us know if you still need help, and we're glad to assist you.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey  IphoneDonna,

 

Just bumping in to make sure that you saw our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Cheers,

Muddi

Finally found you. Clicking on first link and just found you on the second link you provided. Thought I could respond by email.   Can’t get into Gmail as they say my phone number is not a match. I just say Siri where are you and she replies, so I don’t ask Google home to find my phone anymore.  Frustrating 

I didn’t know how to reply I was going to speaker thread instead of iPhone 13.  Gmail says they will send message to my phone, phone number is different now so can’t get into Gmail to add Google home to contacts.  So I just ask Siri “ Siri where are you?” She says Here I Am!”   I want to use Google home for this find phone feature.  

You said response is in speakers and displays.  I could not find a response there.  Actually it was in IPhone 13 but that wasn’t obvious. I was replying to you by answering that email.  Problem is can’t access Gmail account as my phone number has changed and it says no match, can’t add to contacts

I didn’t know how to reply was emailing you! Ugh. So yes I tried that but I can’t access google account because they have an incorrect phone number on file and so I can’t access my own account.

I can’t access my gmail account because the phone number set up with is incorrect now.  Ugh.  

Yes still need help. @Gmail.com has locked me out due to my incorrect phone number.  

My phone number is different than what my google account has so I can’t get in nor access my google photos

Muddi
Community Specialist
Community Specialist

Hey IphoneDonna,

 

How's your device? Please let us know if you still need help, and we're happy to lend a hand.

 

Cheers,

Muddi

I just ask Siri “where are you”to find phone because Google Home refuses to find my phone because it states my phone isn’t in contacts, but it is in contacts. Ugh

Still need help, can’t get into gmail.  Changed password but have a different phone number now. So it locks me out of my gmail account saying no match

yes google home still refuses to ring my cell phone.

Muddi
Community Specialist
Community Specialist

Hey IphoneDonna,

 

My apologies for the late response. Just an added question: what country are you located in? Please note that this feature is only available in the US and Canada for iOS. Also, for your Google Home device to find your phone, you have to make sure that you link the same email address and your phone number should be added on your Gmail account.

 

If you are having issues retrieving your Gmail account password, please refer to this link for the steps. You can also visit the Gmail community page here for more help.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey IphoneDonna,

 

I just wanted to follow up on this. Do you still need help with your Google Home device?

 

Cheers,

Muddi

Still need help. I added myself as a contact in Google . Still Google home says “ there is no number associated with iPhone Donna”

Muddi
Community Specialist
Community Specialist

Hey IphoneDonna,

 

I appreciate all your efforts. To confirm, are you able to add your number to your Gmail account? If not, please follow the steps on this link to know-how. Once done, wait for 24 hours before trying the feature.

 

Let me know if that works.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey IphoneDonna,

 

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Cheers,

Muddi

Google home still says it can’t call my phone, even after I entered my phone number into contacts

Azarco
Community Specialist
Community Specialist

Hey IphoneDonna,

 

Appreciate your time and efforts. We'd like to further check on your device, could you try to fill out the form again? 

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey IphoneDonna,

 

Checking back in — have you had the chance to fill out the form?

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey IphoneDonna,

 

We haven't heard from you in a while — how's it going with the form? Do you still need help with this?

 

Thanks,

Alex

Did all that May 19th . still Google home says there is no such contact, no phone in contacts. And unable to call Donna if I give cell phone number!

Muddi
Community Specialist
Community Specialist

Hey IphoneDonna,

 

I just wanted to check if you are able to fill out the form? 

 

Cheers,

Muddi

Nothing has worked. Google home still insists that my phone number is not in Google contacts.  I have my name and phone number in contacts ugh

What form? Google home doesn’t recognize my cell phone no mayter what I have tried to do

Azarco
Community Specialist
Community Specialist

Hey IphoneDonna,

 

Sorry for the confusion. 

 

We asked you to fill out the form so that our team can dig deeper on what's happening with your device. Let us know if the form is already working.

 

Thanks,

Alex

 Form is not letting me submit ugh

USA

Unable to have Google home call my cell in home.  Can’t fill out form nor get Google home to recognize me as a contact!

Azarco
Community Specialist
Community Specialist

Hey IphoneDonna,

 

To make sure, are you able to add your phone number to your Google Account?

If you can't access your Google Account, try creating a new one and make sure you added your active number to it. Once done, link it to your Google Home and try calling your number again.

 

Let us know if that helps!

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey IphoneDonna,

 

We haven’t heard any updates from you. Did the steps above help?

 

Best,

Alex

Nothing you suggested has worked on allowing google home to call my cell phone number in contacts 

Azarco
Community Specialist
Community Specialist

Hey IphoneDonna,

 

Appreciate your patience. Try filling out this form again so that we can check this with our team. If the form is not working, try using a different phone or computer or a different browser.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey IphoneDonna,

 

Still need help with this? Did you successfully fill out the form?

 

Best,

Alex