kGSKError Domain error -83902

[Jin4]

Can anyone help me solve this error message I’m getting, trying to set up google home assistant with my Harmon citation oasis device? I get to the Set up Google Assistant page in the Google Home app on my iPhone, when trying to add the device, and get this error and can’t get past it. I’ve reinstalled the app, factory reset the device, checked I’m connected to 5g, both devices are connected to the same wifi, vpn is off… I’m stumped!

[Juni]

Hi Jin4,

Thanks for posting and letting us know about your setup concern. Could you check if both your phone’s language and the Google Assistant language are both in English? Also, make sure that the address in your Google Home app is updated and that you are not using a work email.

I look forward to your response.
 

Regards,

Juni

[Jin4]

Hi Juni,

I did manage to resolve the issue - it was that Google Home is set to English (AU) and my device was set to English (UK).  As I'm in NZ, we tend to follow the UK spellings more, so this was the issue.  However, I'm sure I tried to check the settings in Google Home when I was getting the error and couldn't access the language set up, so it was just trial and error of changing my device that worked.  A more helpful error message would have been good 🙂

Cheers

Jeannie

[Alex_S]

Hi there,

We’re glad to hear that this has been sorted out! Thanks for keeping us posted. We'll definitely take this as feedback, and we'll ensure that we learn from it to be able to deliver a better experience in the future. Let us know if we can help you with anything else on Google Home.

Best,
Alex

[XO-JA]

Mine is the same I have changed the language but it’s still not working 

[Juni]

Hi XO-JA,

Thanks for posting. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this Contact Us form with all the needed information, then let me know once done.
 

Regards,

Juni

[Juni]

Hi there,

We haven’t seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Thanks,

Juni