my google nest mini 2 is not turning on

[Lucas_Burema]

i woke up and saw that my google nest mini is not on it has no light i tried unpluging  it and wait 10 seconds but it doesn't work i hope not it's broken because i installed it yesterday 

[David_K · Accepted solution]

No lights at all? Are you using the power supply it came with? What happens if you try a different power outlet?

[David_K · Accepted solution]

No lights at all? Are you using the power supply it came with? What happens if you try a different power outlet?

[MplsCustomer · Accepted solution]

@Lucas_Burema 

We have the older Nest Mini, but it doesn't have any lights on unless we talk to it or press it.  Does your Nest Mini show in your Google Home app?

[Lucas_Burema]

no it says its offline 

[Lucas_Burema]

its online the google nest mini is working thaks anyway 

[Azarco]

Hi there,

davidking and MplsCustomer, thanks for the assistance.

Lucas_Burema To make sure everything is sorted with your Google Nest Mini, are you able to turn it on? Still need our help with it?

Best,

Alex

[Azarco]

Hey Lucas_Burema,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Alex

[Azarco]

Hey Lucas_Burema,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Regards,

Alex