nest audio delay soud

[lore]

hello to everyone, I've got a problem with nest audio while I try to watch something on my monitor PC and audio on my NEST AUDIO. Audio is delay about 2 sec by the screen. Is iti normal? How can I resolve it?

Thank

[GarrettDS]

Hi lore,

Thanks for reaching out. Oh no! That is not great to hear that your Nest Audio is encountering an audio delay. I understand your frustration and would be more than happy to help find a solution.

Have you tried the 'group delay correction' troubleshooting steps? 

Here are the steps:

1. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
2. Cast music to the group that's playing out of sync.
3. Stand between the out of sync speakers (or as close to in between as you can) and adjust their volume levels so you hear them both playing at about the same level.
4. Open the Google Home app .
5. Tap the device you want to correct group playback delay.
6. Tap Settings   Audio  Group delay correction.
7. Move the slider to the left or right until the audio sound in sync.

Note: For many devices, the inherent delay is extremely short, so group playback will be in sync without any additional adjustments. Do not adjust the group delay correction unless you notice a consistent, significant delay. The group delay correction setting only affects group playback. This setting will have no effect when casting to a single speaker or TV. A device’s group delay correction setting will be applied to all the groups that the device is a part of. If you connect a Chromecast or Chromecast Audio to another speaker or TV, the previous group delay correction setting might be incorrect. Make sure to reset it to "0" delay again and listen to see if additional correction is required.

Please keep me updated, let's get this issue resolved!

[frances]

Hi there,

It's been a few days since we have heard from you. Just checking, were you able to see GarrettDS' response above? Please keep us updated, we're here to help!

[frances]

Hi there,

We haven't received any new updates from you. I'll go ahead and lock this thread. As always, if you have any new questions or concerns, feel free to start a new thread and we'll be happy to help.