nest audio ultrasound

[Frederik14]

Hi, mi name is Frederik

I have a google nest audio, but i have som issue with the music that sometimes is cracking, i've red that i just schould turn the ultrasound off, but i cant find anything about the ultrasound in the google home app

[Muddi]

Hey Frederik14,

Thanks for reaching out, and apologize for the late response.

Sorry to hear that you're having issues with your Google Nest Audio. Please note that ultrasound sensing is only available on Nest Mini, Nest Hub Max, and Nest WiFi devices. I have questions about your Nest Audio - when did the issue start? How often does it happen? Are you using the original power cable that comes with the package? Does it happen on random music? Also, please tell us the steps that you've done.

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hey Frederik14,

How's your Google Nest Audio? Please let us know if you still need help with your device and the community will be glad to assist you further.

Cheers,

Muddi

[Jake]

Hey Frederik14,

I wanted to check in and see if you had any questions. Please let me know, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Frederik14,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake