nest audio werkt niet meer

[Erwin50]

Mijn Google nest audio regeert helemaal nergens meer op lijkt wel of er geen stoom meer binnen komt 

Andere stekker geprobeerd van een andere speaker maar werkt ook niet 

[gmelanymelissa]

Hi @Erwin50,

Thanks for posting here in the community. I'm sorry to hear your Google Nest Audio doesn't respond. Help's here! 

To better understand the situation, I'd like to ask a few questions:

• Is the Nest Audio powered on?
• Does the Nest Audio show any LED lights that indicate that it has power? 
• Did you get an error message?
• Is the official power adapter that came with the Nest Audio used on the device?
• Was there any type of electrical outage around the time the inconvenience began?

Keep me posted.

Best regards, 

Melany

[Erwin50]

Hi @gmelanymelissa 

Thank you for your reaction,

           Is the Nest Audio powered on? Does not react on annything. completely dead.

• Does the Nest Audio show any LED lights that indicate that it has power? No
• Did you get an error message? No
• Is the official power adapter that came with the Nest Audio used on the device? Yes, and i tried an other power adapter from my other nest who does work but also no response on this one.
• Was there any type of electrical outage around the time the inconvenience began? No not that i know of.

I like to hear reaction, although i'm afraid that its game over with this Nest.

I had it for 2 years

Best regards,

Erwin

[gmelanymelissa]

Hi @Erwin50, 

Thanks for the follow-up information. 

Please try the steps here:

• Unplug the power adapter from the outlet and the Nest Audio.
• Leave it unplugged for 20 seconds.
• Plug the power adapter into the Nest Audio.
• Plug the other end of the power adapter into a wall outlet that works.
• Check if any LED lights would appear on the Nest Audio.

Let me know if you have any other questions.

Regards,

Melany