Nest Hub Max Camera and settings

[leestudd1]

The last week or so I've been unable to access my hub max camera or settings through the home app. I've recently changed the main router in the house but the Google WiFi is connected to that and the hub is connected to Google WiFi and was before. Have attached a screenshot 

 

[aperezdeleon]

Hi there leestudd1,

Thanks for reaching out to our community.

Sometimes you might encounter unexpected errors, but don't worry, I'm here to help.

Since you've changed your Wi-Fi network and router, could you tell me how your current Wi-Fi network is set up? Because the Nest Hub was connected with Google Wifi, we need to make sure your Google Wifi is providing a stable connection to the display.

Is your current router a Google Wifi router as well? Google Wifi is designed to be used with your modem, not alongside another router. Using another router could cause some devices to lose connection.

Can you try replicating your previous setup and accessing the Nest Hub settings like before? This will help us rule out any problems with the Wi-Fi connection.

Let me know how it goes.

Regards,
Angel.