10-16-2022 07:13 PM - edited 10-16-2022 07:14 PM
alphabet should be sued for selling a device that was not ready to be used, and is a defective product. since day one of getting this as a gift, it reboots, or crashes, or just freezes, 3-5x a day. i have on a shelf, and we laugh while it streams the photos and then just reboots, with no one touching the device.
no way to contact customer service, and these robo emails you get from this forum wont let you reply. as someone who has had many pixels, without problems, google has put out a piece of garbage. there should be a class action lawsuit and get a refund, and punitive damages.
last next product we ever buy for our company, really this is just a bad joke of a product.
10-20-2022 12:07 PM
That certainly hasn't been easy for you ― let’s check this out.
To start with, what you have there is a Google Nest Hub(2nd Gen), right? Does it respond to voice and touch commands? When did this start happening and when was this given to you?
Can you try the steps in this guide: Factory reset Google Nest or Home speakers or displays, Set up your Google Nest or Home speaker or display
Keep me posted.
10-23-2022 12:24 PM
I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?
10-24-2022 05:55 PM
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
I appreciate the help, Dan.