nest hub v2 keeps restarting

[garfunkle]

had this nest hub v2 for a month, it restarts at least 3-5 a day. no reason, no warning, no ability to know when it will happen. i thought there was going to be a firmware update, but so far nothing. The place i bought tells me to talk to google, and google tells me to talk to the seller. just another major corp with terrible customer service. will never buy another google hardware product again.

[Azarco]

Hey garfunkle,

We're sorry to hear about your Google Nest Hub, let's check this out.

A few questions: are you using the original power cable and adapter? Is it plugged into a wall outlet? Also, is there any other device or appliances near your Nest Hub that can cause interference?

Give these steps a try: 

• At the back of the Nest display, unplug the power cord and wait for 10 seconds, then plug it back in and wait until the screen with the "G" logo shows up Repeat the first step, 10 more times. 
• After the customer plugs the power cord back in, wait for the device to reset. The device announces "Welcome to Google Home" to signify that it's ready for setup.

Thanks,

Alex

[Azarco]

Hey garfunkle,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Best,

Alex

[garfunkle]

same bot created response. this matter is not fixed. rebooting, and the whole device freezing up. then you get the same bot sending you an email. this problem is not solved. the seller says contact google, and google says nothing. its in the firmware, and has not been solved.

[garfunkle]

not solved. firmware issue. google is sending bogus replies. never buy google/ nest devices. all junk and no help when you have issues.

[Azarco]

Hey garfunkle,

We know how difficult this is for you. We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Best,

Alex

[Princesss]

Hi garfunkle,

Chiming in-- have you seen our post above? Let us know once you're done filling out the form so we can check it.

Best,

Princess

[Princesss]

Hi garfunkle,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess