no audio when streaming nestcam on Google hub

[KtUK]

Beginning about a month ago my nestcam iq stream to nest hub have video but no sound. Worked ok previously. Cam audio works fine on iOS app and Nest web app. And the hubs will play audio otherwise from hey Google commands, timers, YouTube, etc. additionally I have two nestcam iqs and three hubs and no combination between devices will get the audio to work. All have been restarted (though not factory reset). We use as baby monitors so the issue renders the setup a bit useless , any help appreciated. 

[GarrettDS]

Hey there, 

I'm so sorry for the late response, but I wanted to hop in here to see how I could help. 

I understand this issue can be frustrating, but I want to investigate this for you. 

In order to look into this further, I just have a few questions. 

1. Are you referring to the Nest Hub 1st Gen?
2. If so, what OS are you on? Is this on the Fuchsia OS?

I look forward to your response. 

Best regards, 

Garrett DS

[frances]

Hi there,

It's been a few days since we have heard from you. Just checking, were you able to see GarrettDS' response above? Please keep us updated, we're here to help!

[frances]

Hi there,

We haven't received any new updates from you. I'll go ahead and lock this thread. As always, if you have any new questions or concerns, feel free to start a new thread and we'll be happy to help.