problem with gesture control on Google Nest Hub (gen2)

[Karuna_Ai]

Hello, I just bought it today and I tried to use gesture control to pause music but it hasn't detected. for more information, I use it in Thaland and I read some information that some countries cannot use some feature, so I'm just wondering are there any update for Thailand

[frances]

Hi Karuna_Ai,

Thank you for your post. Oh no! Not having a feature work is definitely concerning. I would be more than happy to help answer  your question.

The Google Nest Hub (2nd gen.) features only work in released countries.

• This includes: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom, United States (except for Puerto Rico)

Unfortunately, Thailand is not on the list which is why your Google Nest Hub's features are not working.

I apologize for the inconvenience caused, please let me know if you have any other questions or concerns. Thank you. 

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns you have. Thank you.

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.