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"Find my phone" won't ring my phone, even though it says it does

deluxejay
Community Member

I have both a nest hub and a nest mini, and when i say "find my phone", it would respond something along the lines that my device is ringing now. My phone used to ring when it did that, even if it was muted or had do not disturb turned on. Now, Google still says that my phone is ringing, but my phone doesn't ring, and I don't get any sort of notification that anything has happened at all. I haven't changed anything, I haven't signed out or uninstalled anything, nothing at all has changed, it just doesn't work anymore. Has anyone else experienced this? Is there some setting that shut itself off without my knowledge that's making this happen?

 

Edit: even if I ask it a question and it says it's sent the info to my phone, it doesn't.

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear about the frustrations that you're having with the Google Assistant, I'm happy to help. 

 

I would suggest visiting our Google Assistant Forum and writing to them there as this is a question that they would be able to help answer. 

 

Please let me know if you have any further questions.

 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS