"Hang on while I get connected to Wifi"

[Android_Erick]

Essentially without a power outage, different google home devices throughout the house (it has happened to all of them at diff times) will give me that response when I go to give them a command. "Hang on while I get connected to wifi". They then proceed to not get connected no matter how much time I give them.. but work perfectly after I unplug them and plug them back in (for a time.) I use the bedroom one nightly for white noise and I'll get that message probably once a week or so. Why can't Google's smart device just reset itself when it has this problem.. or not have the problem to start?

I was using Google Wifi for years and used to be happy until I realized my speeds were tanking and I was getting like 50mbps and sometimes buffering youtube videos 5 feet from my main unit with a speed of 1mpbs. So I replaced it with a TP-Link Mesh system.  I can't recall if this was an issue before the swap or not.. but either way its an issue. I'm getting ready to take my 3 Nest Minis, 2 Nest Audios, and Nest Home Hub and chucking them at the wall. I'm so sick of it. And I'm sure Google's response will be.. this is a TP-Link issue that needs to be addressed.

Maybe if your product line does not work with one of the MAIN retailers of consumer routers, you should get together with them and figure it out for your customers. So we don't have to toss this trash out and buy alexas or worse.. siri speakers...

[TechWithBrett]

Hey Android_Erick,

I'm sorry to hear of the issues that you are having with your Google speakers connecting to Wifi. I have used both Google Wifi and TP-Link Mesh routers and the only time I have experienced this issue is when my Internet Service Provider was having issues. Have you been having any other network issues? If you are using a modem from the service provider I would look into making sure it is in Bridge more or turn off its Wifi signal so your devices aren't getting confused if there are duplicate Wifi networks available.

Also, double check that your router has the latest firmware and then that the mesh system is having a great connection with each other.

Hope this helps.

[Android_Erick]

Hey, I appreciate the answer.. and if this is actually the guy with the youtube channel, I'm shocked (I've watched some of your videos) lol.

I didn't really explain my problem because I figured all the people having the same one would just recognize the audio they hear all the time and commiserate. Essentially without a power outage, different google home devices throughout the house (it has happened to all of them at diff times) will give me that response when I go to give them a command. I use the bedroom one nightly for white noise and I'll get that message probably once a week or so. Its just frustrating, because what fixes the problem is disconnecting the power and plugging it back in. But why can't Google's smart devices realize that they can just reset themselves and have internet again?

So ever since I switched from my google wifi devices to the TP-link XE5300 (3-pack of the XE75) 6E mesh network, I've had zero internet problems. I actually don't have the 6Ghz channel enabled for use, but as a dedicated backhaul channel since TP-link doesn't include 6E in the same SSID and you have to manually change channels (hoping that gets fixed eventually). And yeah, its got the latest firmware (1.1.5 Build 20220429 Rel. 1970) and the app just got a facelift. I pay for 600mpbs from Xfinity and in the same room get 700 and upstairs in the furthest part of the house get about 400. I haven't used any Xfinity devices in years and I actually upgraded my modem as well to The Motorola MB8611 Docsis 3.1 rated for up to 2.5GBPS with Comcast, and its only a modem, not a combo device. 

[TechWithBrett]

Yep, that's me! I understand the frustration of that. One of my Nest Wifi points goes offline randomly and it takes a reboot to get it working again. Great to hear that TP-Link is working out for you. 

I seem to have many of my internet issues when using Xfinity and their modem/router combo, so it is good to hear using your own modem is working much better.

[ChrisF4]

Hey, +1 from me, just replaced my Linksys Velop with TP Link Deco XE5300 in access point mode, and all my devices are fine except for my pair of Nest Audios and three Nest Minis / Google Minis which keep dropping off.  It's super frustrating to have a network compatibility issue and not be able to get any interesting logs from the device or the router 😞  My phones (Pixel 6, 6 Pro, 3 XL) and laptop, chromecasts, xbox are all fine and super fast.

[Juni]

Hi ChrisF4,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. A few things: are you using a dual band router? If so, which band is your Nest speakers connected to 2.4 or 5? What is their distance from your new router? When your Nest speakers disconnect, do they reconnect automatically or do you need to do a reboot every time?

You can do a full reset and set them up again as a new device then observe if the issue remains.

Let me know how it goes.

Thanks,

Juni

[Juni]

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Best,

Juni

[ChrisF4]

Thanks for asking! My Deco is a tri band access point (2.4, 5, 6 GHz) and the Nest Audio connects to 5 GHz according to the access point. The Nest Audio is often complaining like "Hang on while I get connected to WIFI" or something like this.

I factory reset the Nest Audio and moved it 3 feet from the access point and it didn't help. Switching to a different brand of access point made it work like normal again.

I have a call set up with a TP Link engineer to get some more logs out of the AP with some debug firmware in case they can spot the problem. As a former Google Pixel SWE, I'm disappointed in the lack of facilities to debug a Nest connection problem (again, last time with Nest Connect and Yale lock).

[Muddi]

Hey ChrisF4,

Thanks for the information and we appreciate your feedback. To confirm, is it an issue with the 5.0 GHz network only? Does the same issue happen when you're device is connected to a different network like mobile hotspot?

Cheers,

Muddi

[ChrisF4]

Seems like the Nest Audio is hanging onto a weaker 5 GHz signal longer than it should, and when it eventually comes down to 2.4 GHz it's fine.

I'm not sure why the Nest Audio and Mini devices are seeing the 5 GHz as so weak though. The transmit rates were like 6 Mbps according to the router. My phone and laptop can do 120 Mbps in the same place though.

It only happens with the Deco router, and not with my Linksys Velop router. Despite this, it's the clients job to find the best WIFI network and I don't know why the Nest devices hang onto a 5 GHz signal that it can't get any signal through.

[Muddi]

Hey ChrisF4,

How many devices are currently connected to 2.4 GHz? Have you tried moving the Nest Audio to a different location to check if it will have the same behavior?

Cheers,

Muddi

[ChrisF4]

Hi Muddi- at this moment, I have 10 clients on 2.4 GHz and 16 on 5 GHz, across 3 access points.

Moving the Nest Audio and Mini devices does help, if they have a very strong signal they're OK, but if there's 2 walls and 10 meters between the Nest and the router, it goes bad. If they get farther away and drop down to 2.4 GHz, they're also fine.

Turning off beamforming on the router helps a lot, and the Nest devices become reliable on a weak/moderate 5 GHz signal (ping loss goes from 30-90% down to ~0%, and commands and casting become more reliable). I wonder why Nest devices don't work well with TP-Link's beamforming.

[Muddi]

Hi ChrisF4,

Got it! Possible that it is switching networks due to network congestion or with the location of your Nest Audio, remember 2.4 GHz has a longer range compared to 5.0 GHz. However, I understand that since you have beamforming - signal should not be an issue.

We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Muddi]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi

[ChrisF4]

Hi Muddi, I'm still not happy with my nest devices performance on WIFI and I didn't see anyone reach out via email.

[Muddi]

Hey ChrisF4,

I already made a follow up. Please check your inbox from time to time as someone will be reaching out to you soon.

Cheers,

Muddi

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni

[ChrisF4]

Hi Juni, were you closing it because you won't help, or because you can't help?

[Juni]

Hi ChrisF4,

Thanks for the response. It appears that you already filled up the form. Our team will reach out to you via email anytime soon. They would have more tools than we would on the forum to look into this. Please continue the conversation there as this thread will be locked after 24 hours.
 

Regards,

Juni

[Muddi]

Hi ChrisF4,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel. 

@Android_Erick: How was your device? Let us know if you still need help, and we'll be glad to assist you.

Cheers,

Muddi