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Nest Hub Max look and talk feature stopped working

Community Member

It has been working since the day I got it about a month ago but it stopped working today. it just stopped working for no reason. Nothing changed. No new hardware. No changes to anything on my part. when I look at the display nothing happens, it doesn't acknowledge my presence. it is like the feature is turned off but when I go to the app it shows that it is enabled. It is behaving the same way for my wife. I can only assume that it is another failed update from Google.


I already had it working then it stopped. After unplugging it a few times it started working again. 

Community Specialist
Community Specialist

Hi folks,

Thanks for the help, @RachelGomez123.

@Plinds00, thanks for posting. I’m glad your issue is resolved now. I’ll keep this thread open for 1 more day. If you need further help, let me know.