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"Something's not right, if this happens again in a few minutes"

bocchitherock
Community Member

"Something's not right, if this happens again in a few minutes try troubleshooting in your Google Home App or unplugging your device and plugging it in again"

I bought a new Google Nest and this is its response every time we try to give it a command like to play music for example.

I've already tried resetting it, hard reset, rebooting, and reinstalling google home app multiple times but still its not working, I tried to google for answers, but all of them have there problem fixed after doing those things I mentioned i already did,

Any help would be appreciated!! 

Thank you!

2 REPLIES 2

rbairwell
Community Member

We've been having this problem with our Google Home and 2x Google Home Minis the whole weekend. Tried remote rebooting, power resetting - nothing seems to fix it and the error message is typically unhelpful

rbairwell
Community Member

Managed to get this sorted after 3 days - the solution to fix the 3 Google devices which were having problems but no other device in the household (PCs, phones, Alexas) were having: reboot the router (twice[!]).

Please have more descriptive error messages even if it is "Error code 23" which we can then look up to see "Device is having trouble reaching the Google services, please try restarting the device and rebooting your router". Otherwise it's a case of "Is it a single device issue? Is there a networking issue? Is Google's service unavailable? Has our Google Account been suspended? Has...."