"Sorry I didn't understand" when attempting to add a recipe to Cookbook via [Add to Cookbook]

[Badmuffin357]

I am no longer able to add recipes through my Max Hub. It is a hit or miss on when it chooses to "not understand" or comply. I have unplugged it, rebooted and even performed a reset. Help pls. 

 Screen After touching [add to Cookbook] and responding "Sorry, I don't understand".

 

[FrumiousB]

I have been experiencing the same thing. In recipes, when tapping “add to cookbook” or selecting the “+1 more” in the ingredients and steps view, the assistant only says “Sorry, I don’t understand”. 

IIRC, it worked when I first got this last Christmas. 

As the original poster indicated, sometimes it will work, but most times not. It is bumming me out because the visual recipes were one of the reasons I sprung for the Hub Max. 

[LovelyM]

Hello everyone, 

Thanks for reaching out and I'm sorry for this experience. 

@Badmuffin357, @FrumiousB, please answer the following:what country are you from? When did the issue start? Were there any recent changes? What's the Cast firmware version of your Google Nest Hub Max?

Go ahead and try changing your Assistant language so we can further isolate the issue. Here are the steps: open the Google Home app > Choose the Account icon at the upper right > Tap on Assistant settings > Assistant language > Set the primary language to either English (USA), English (CA) or English (UK). Try adding recipes to your cookbook afterwards and let me know how it goes.

Best, 
Lovely

[Badmuffin357]

Sorry for missing your response. Will try that today and check in after a few ttys. Thank you!

[Badmuffin357]

USA, the issues started a few months ago..3-6 mo. ago, I am not aware of recent changes along the same timeline....

 

[Juni]

Hi there,
 

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
 

Thanks,

Juni

[Princesss]

Hello there,

We just want to check if you're done filling out the form. Let us know so we can check it.

Best,

Princess

[Juni]

Hi there,

We haven’t received your form. Kindly fill it out so we can continue with the next step. 

Regards,

Juni

[Badmuffin357]

Juni I have complete form.

[LovelyM]

Hello everyone, 

I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Cheers, 
Lovely

[Badmuffin357]

I tried your recommendation, nor resolved. I rebooted the maxHub, not resolved. I also factory reset and it worked (added recipe to Cookbook) only once, not resolved.

[Juni]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.
 

Best,

Juni