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removing disconnected device

obwanknobi
Community Member

how do I remove a disconnected device in Google Home? I see this question asked a lot, and nobody has given an answer. when I go to remove it, it just says can’t connect, which is true the device is gone. i refuse to make another home, move the device, and delete the new home or migrate all my stuff between homes. 

2 Recommended AnswerS

Muddi
Community Specialist
Community Specialist

Hey folks,

 

My apologies for the lack of updates here. The team is still investigating this issue and I haven't received any updates as yet. I'll continue checking in with the team and share any updates I receive.

 

I understand this issue has been happening for quite some time and has been a rather frustrating experience. Thank you for your patience while our team works through this. 

 

Cheers,

Muddi

View Recommended Answer in original post

Muddi
Community Specialist
Community Specialist

Hey folks,

 

We appreciate all your patience. No new updates for now but rest assured that our team is looking into this issue. For those users who haven't sent a feedback yet, please do so by following the steps on this guide: Share a home and devices in the Google Home app

 

For the meantime, please create a new home structure then move all your devices (except the one the you can't delete). Once done, delete the old home structure then check if you still have the same issue. Also, check if you can delete it from the Assistant settings on the Google Home app. Follow the steps below to know how:

 

  1. Open the Google Home app.
  2. Tap the account icon on the upper right corner. Make sure you are log in on your account linked on the Google Home/Nest device. If not switch account by tapping the drop down arrow beside your account information.
  3. Tap "Assistant Settings."
  4. Tap "Devices" then check if you will see an option to remove unused devices.

If those troubleshooting steps don't work. Please make sure to send feedback on your Google Home app.

 

Cheers,

Muddi

View Recommended Answer in original post

203 REPLIES 203

Worked for me! Thanks!

Doesn't work 

Worked perfectly for me.  Sucks to be you.

That worked thanks !! 

Amazing - exactly the correct answer on how to remove a device that can’t connect via wifi, and Google’s own staff don’t seem to know it’s there haha

Hi, I tried this but my device is a nest AP and it just deleted from the room.  Still shows up as disconnected wifi AP

kingn8link
Community Member

No need to create a new home. In the Google Home app, go to settings, then go to “Rooms and Groups”. From this list you can select the group with the disconnected device, find it and delete. 

 

just tried this and it works

Thx so much

create new home, move non-working devices to new home, delete new home!

This solution worked for me. 

Sam24
Community Member

Incredible that a product “specialist” cannot give us this working straight away and I have to scroll down for help from a user. Thank you.

This does not work for me. Only option is to unlink Roku and when I do that and link it again, the Roku TV I no longer have shows back up in the room it was in.

pabsw
Community Member

same situation quite frustrating. disappointing really.

rbugles
Community Member

Seriously? Exactly how long does it take your developers to create a delete button in your software? Your work around for an action that should have been part of your software as part of the initial deploy is essentially to 'start from scratch'.
So, Googles answer is .. "hey it ain't our problem it's your problem - deal with it. We don't want to fix our poorly designed UI, so you ... the customer who paid for our product gets to suffer?"
Gonna say... this might be the last straw... and what makes me bin all my google products and switch over to Amazon products. 

fidgitnz
Community Member

Did you try looking at the device via Settings -> rooms and groups, find the room with it and tap on it?  I had a nest hub replaced under warranty because the last one died and that worked to remove it when it had no power and so wasn’t on wifi.

EthanRj
Community Member

And it seems some of the users here mixed up home devices and network devices.

WE JUST WANT TO REMOVE OFFLINE DEVICES 😪 

mrarlen
Community Member

This is a terrible solution. We should be able to remove items we don't want. 

Dazza1
Community Member

Yep I have this problem too. The Google Nest device says not connected and I cannot remove it. It was previously a device named “xyz” and has been renamed “abc”.  “Abc” is connected and working ok, but “xyz” remains and showing as “disconnected device”   Just wanting to remove the names device “xyz” without affecting “abc” or having to recreate my entire home network again. 

Dazza1
Community Member

Hi everyone - have found a solution !!!!!

You need to disconnect via your Google account, not via Google Home. 

On a browser session logon to your google account and from your profile picture (top right of screen) access the security tab for your profile. 

Scroll down to find the section that lists the devices your account tis signed into. Click the device and select “sign out” or “remove device” - whichever is available to you. 
Done !!!  Now go back to Google Home and the ghosted device is now home !!!!

Hope this works for everyone else too

That removes devices signed into your Google account, not your Wi-Fi.

What I'm looking for specifically is how to remove old devices from the Devices list on the Home app. All of our old phones, laptops, and guests' devices that previously connected to the wi-fi network are there and there's no way to remove them.

The issue is about NETWORKED devices,, not devices in rooms. You are right,  this solution is for something else entirely 

How is an acceptable answer? How does Google think the acceptable answer is to redo everything, reshare re organize etc etc.

 

Why not just add a delete device option? I mean I know this is outside the box thinking but it may just be the right solution!!

dbroy
Community Member

Hello, I have deleted all my homes / rooms. I've basically tried to delete everything in Google home account but I still have 2 Bose smart speakers showing up. I've disconnected music services, WiFi & location settings, and basically deleted everything I can to do a "hard reset". Also deactivated Hey Google! and voice match. But these 2 speakers are still showing up 😞

 

They ALSO show up under "voice match" settings. And on the Assistant Devices page (on my android). They dont' show up anywhere in the Google home app, though. I'm concerned when I reset and re-add them I'll have duplicated. I'm trying to fix a long-term issue with Bose devices on Google.... and I really don't want to try Alexa... anyone have thoughts?!

 

I'm also trying to deleted them via "Linked Services". Bose Music shows up with 2 speakers there and I keep disconnecting it but they are still there. 2 Phantoms lol

I'll try factory resets on the speakers and give them new names....

iFrog
Community Member

@dbroy wrote:

Hello, I have deleted all my homes / rooms. I've basically tried to delete everything in Google home account but I still have 2 Bose smart speakers showing up. I've disconnected music services, WiFi & location settings, and basically deleted everything I can to do a "hard reset". Also deactivated Hey Google! and voice match. But these 2 speakers are still showing up 😞

 

They ALSO show up under "voice match" settings. And on the Assistant Devices page (on my android). They dont' show up anywhere in the Google home app, though. I'm concerned when I reset and re-add them I'll have duplicated. I'm trying to fix a long-term issue with Bose devices on Google.... and I really don't want to try Alexa... anyone have thoughts?!


My only comments / thoughts are, out of Apple, Amazon, and Google, Amazon has been the most dependable for me, and hassle free.  I have access to all three ecosystems, but out of all three, Google has given the most constancy of problems.  With Alexa being the most stable, and Siri, second, and Google third in terms of stability.  It depends of course on what's being done, how stable each is.

Darmach
Community Member

That's a joke. I have everything connected to this, speakers, lights, shutters, doors. Recreating home will be a chore and this is a workaround, not a solution.

Muddi
Community Specialist
Community Specialist

Hey folks,

 

My apologies for the lack of updates here. The team is still investigating this issue and I haven't received any updates as yet. I'll continue checking in with the team and share any updates I receive.

 

I understand this issue has been happening for quite some time and has been a rather frustrating experience. Thank you for your patience while our team works through this. 

 

Cheers,

Muddi

Jimmy1945
Community Member

I’m having the same issue with a Sony tv. Can’t remove it.

frjeba
Community Member

i have been unable to use my television for 3months now. Now my laptop isn't working either. They won't even turn on ( no power connection, they're brand new I can't get help from anyone) suggestions please???

 

the accepted solution (mark as accepted by Google not the community) is to open a feedback response in the app so Google knows your frustration

offtheball
Community Member

LOL @ accepting your own post saying you have no solution as a solution to the fiftieth report of this issue

it is indeed laughable that this is marked as “solved” by the person who posited a non solution as a solution. 

for anyone curious, it is indeed not a solution. it is the digital equivalent and equal amount of work as saying “yeah, your toilet is broken, we won’t let you fix it, so go buy a new house, move your whole family into a new house, and burn the old house down, because of a broken toilet”

Google customer support is kind of a joke. I opened another issue with them about a month ago, got transferred around a bunch until someone said they'd get back to me within 48 hours and basically dropped it. It's all just escalation to give the illusion of progress until they reckon you'll have just forgotten about the issue and they can close it quietly.

 

Even when you pay for the service, you're still the product, not the customer.

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Please note that marking my previous post as the "Solution" doesn't mean that it was resolved. We just want to make sure that everyone will see the update, and it's the only way for us to pin our response on a thread.

 

Thank you for understanding.

 

Cheers,

Muddi

obwanknobi
Community Member

No, "accepting as solution" means ACCEPTED AS A SOLUTION. It literally means what it says. That is in no way shape or form a solution to the issue that was posted, that you cannot remove a disconnected device from Google Home.

i did not accept that as a solution, nobody in this thread has accepted that as a solution. You and you alone posted something and accepted it as a solution yourself, when it is not a solution.

This is not an issue with any if the other wifi mesh products. Perhaps everyone should consider dropping Google Wifi as soon as convenient. They obviously don't care about the people who've already purchased their products. This should be a very easy issue to address. This has been going on literally for years now. There is no good reason why this couldn't be fixed by now

this has nothing to do with wifi or mesh or routers or internet connections. this is all about Google Home and Google Assist enabled devices. in the market for systems that do what is discussed here in the thread there are 3 main options, Google Assist, Alexa, or Apple. 

my initial ask for help is around adding a device to Google Home, if that device loses internet connection, for whatever reason, you change your wifi password, the device is lost or damaged, you can't click a simple box that says "remove device". the app requires the device to be connected to Google Home to be successfully removed. 

there are many types of devices that are Google Assist enabled, so the solutions and people's success stories vary depending on the device and the integration software. 

none of that should distract from the lack of an option to just click "remove device", no matter if it has internet connection, if it is Google's own product, a 3rd party that has an integrated app or simply directly connects to Google Home, the option should just be "remove device".

Yeah it does. You administer your google wifi network using the Google home app. Other mesh networks have their own administration apps from which you can remove disconnected devices. The Google home app and the Google mesh network go hand in hand. 

no, not at all, it has nothing to do with the mesh. i do not have a google mesh network, it has nothing to do with how the device connects to the internet. i can easily kick devices off my ubiquity network, that doesn't change the fact the device is listed as "not connected" in Google Home. 

Gaijin-Aus
Community Member

A very simple solution:- Google should reintroduce the “Remove Device” option that they removed from the Google Home apps. Currently, the well hidden option takes the user to an “Add new device” screen, and that does not include an option to remove a single device. You can remove every device of the same brand here, but that’s like dropping a bomb to clean a window. Just get the IT boffins to include a “Remove This Device” option within the app that actually removes the device. It’s that simple. There is no user error, fault in the devices, app faults, compatibility issues. It is pure and simply a missing option, that once was included in the app, but was removed for some unfathomable reason.

anilj
Community Member

Found a solution on an iPhone app.

In Google Home App go to:

Settings (gear icon)

--> Rooms and Group

--> Click on the room with the disconnected device

--> Click on the disconnected device

--> Remove device