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spotify connect + google devices in groups issue

bookjason
Community Member

i have 3 google devices: a chromecast audio, a home, and a hub. all are on the same network, strong signal, latest updates installed. all 3 are in a group called "every". i control them with either my iphone or ipad, both of which also have strong signals and the latest software updates. i can see all 3 and the every group in both the google home app and in the spotify app. i can use spotify connect to stream to any of of them, no problem.

 

if i open spotify, play music, then choose to connect to "every" group, SOMETIMES the music turns on for all 3 devices, SOMETIMES it only turns on for the chromecast and home but not the hub, and SOMETIMES it just thinks about it for a minute and then reverts back to my iPhone app. no rhyme or reason i can deduce, no experiment i can run to replicate. just sometimes works, sometimes doesn't. 

 

i have tried numerous times rebooting everything, removing all the speakers and the group, adding them back to my google home network, creating new names, creating a new group. none of that fixes the problem.

 

any thoughts or suggestions greatly appreciated. thanks!!   =j

1 REPLY 1

Juni
Community Specialist
Community Specialist

Hi bookjason,
 

Thanks for reaching out and for being a step ahead of us. You can create a new home and move your devices there, then observe if it makes a difference. See the steps below on how to create a new home:

 

Create a home:

  1. Open the Google Home app Google Home app.
  2. Tap Settings Settings and then Add.
  3. Select Home.
  4. Follow the on screen steps.

Tip:You can have up to 5 homes in your account.

 

Regards,

Juni