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stopped recognizing commands after power outage

DougBem
Community Member

We had several intermittent power outages last night. Now, my Nest hub won't recognize the online radio station we like best (WSRQ on TuneIn). I've performed a full reset to no avail. I'm in Maryland, USA. Help please? Thanks.

1 Recommended Answer

Princess.. I tried using Assistant yesterday to play the radio station 106.9 FM in Sarasota, Florida. Just as before, it brought up a Spanish-language station instead of the one I was seeking. But it's alright. I know now how to ask for it by specifying the call letters and adding the AM or FM band as desired. You may close this thread. Thanks again, everyone! ..Doug 

View Recommended Answer in original post

16 REPLIES 16

Azarco
Community Specialist
Community Specialist

Hey DougBem,

 

Thanks for reaching out and that certainly hasn't been easy for you.

 

Is it happening to all radio stations? Can you still play music to your Google Nest Hub? Could you try requesting the station using its frequency?

 

Keep us posted.

 

Best,

Alex

DougBem
Community Member

Thanks for writing back, Alex. We had been asking the Nest Hub to "play WSRQ Radio," which took us via TuneIn to WSRQ-AM/FM, a rock/pop 'oldies'  station in Florida, US. Now, however, the same command brings up "SRQ-FM" via TuneIn, location unknown, playing a Spanish-language Hispanic-based format. We discovered a workaround by asking the Hub to "play WSRQ-AM"; that brings up the station we want out of Florida. I can try asking for it by frequency; I'll write back next week and let you know how that goes. Thanks again. ..Doug

Azarco
Community Specialist
Community Specialist

Hey DougBem,

 

No biggie and thanks for letting us know! It's a good thing a different command plays your preferred station. We'll be waiting for your update.

 

Cheers,

Alex

Azarco
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Best,

Alex

DougBem
Community Member

Alex, we are away and I won't be able to troubleshoot this any further for at least another week. I will be back in touch when I return. Best, Doug

Azarco
Community Specialist
Community Specialist

Hey DougBem,

 

Sure thing! Take your time — we'll be waiting for your update.

 

Cheers,

Alex

Princesss
Community Specialist
Community Specialist

Hey DougBem,

 

Chiming in-- have you had the chance to try the steps?

 

Best,

Princess

DougBem
Community Member

Alex and Princess! I just tried commanding the Nest Hub to play 106.9 FM in Sarasota, Florida. Again, the Hub started playing "SRQ-FM," the Spanish-language station which I don't want. I tried commanding 1220 AM in Sarasota, Florida, and got a weather station. The only way I can pull in WSRQ is to command the Hub to play WSRQ-AM. If you'd like me to try another workaround, please let me know. Thanks for your time, Doug

Muddi
Community Specialist
Community Specialist

Hi DougBem,

 

Thanks for the update. Could you check if the same issue happens when you use the Google Assistant app on your phone.

 

Keep us posted.

 

Cheers,

Muddi

DougBem
Community Member

Muddi, can you send me or link me to the instructions on using Google Assistant to operate the Nest Hub? I don't know how to do that. Thanks for the responses.  ..Doug

Princesss
Community Specialist
Community Specialist

Hi Doug,

 

Here's the link to get your Google Assistant work: https://goo.gle/3LRjOC8

 

Let us know if you have additional questions and we'd be happy to assist you further.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Doug,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Princess.. I tried using Assistant yesterday to play the radio station 106.9 FM in Sarasota, Florida. Just as before, it brought up a Spanish-language station instead of the one I was seeking. But it's alright. I know now how to ask for it by specifying the call letters and adding the AM or FM band as desired. You may close this thread. Thanks again, everyone! ..Doug 

Princesss
Community Specialist
Community Specialist

Hi Doug,

 

Thanks for the update. Glad to know that it's working perfectly now. 

 

If you need assistance with your Google Nest speakers, feel free to start a new thread and the community would gladly assist. 

 

Best,

Princess

DougBem
Community Member

Not yet, Princess. As I told Alex a few days ago, we've been traveling. I will try the suggestions you and Alex passed along as soon as we're back home, and I will write back to let you know the result. I appreciate you both.  ..Doug

Muddi
Community Specialist
Community Specialist

Hey DougBem,

 

No problem! We'll keep this thread open while waiting for an update from you. 

 

Keep safe!

 

Cheers,

Muddi