02-28-2023 08:41 AM
I have one light that has worked for years. Today it stopped responding to my6 voice command. The repone I get is " Sorry I don't understand " when i ask "hey google turn the light on " as I have done for years. I can use my Home app on the phone to turn the lights on off manually.
02-28-2023 08:45 AM
I have same problem today. Google must have messed up something...again.
02-28-2023 08:48 AM
same thing happened to me. must be a software update thats broke it
02-28-2023 09:04 AM
This is NOT happening to us, but these 2 threads seem related:
02-28-2023 09:09 AM
Same here. Google must have updated their server software without testing basic functionality.
This happened this morning after 3 am pst.
Verbal commands to turn on or off devices fail.
Verbal commands to start routines work.
Manual commands via Google home app works too.
I don't understand how software can be updated without testing basic functionality. When a verbal "turn on the kitchen lights" suddenly stops working, it is clear that the software release process at Google is seriously broken.
02-28-2023 09:11 AM
Same here, everyone stop rebooting. The home app still has all devices linked and controllable by the app. The speakers and display still answer questions and tell time etc. So clearly a software issue from Google related to controlling linked home app devices by voice control via your Google home speakers and display. Google lack of response to acknowledge the issue is a sign google is uncaring to us that bought these devices. Alexa still controls my devices but google currently not.
02-28-2023 09:21 AM
TO EVERYONE…STOP IT IS A GOOGLE KNOW ISSUE. I JUST SPOKE TO GOOGLE SUPPORT AND THEY ARE AWAREMIF THE PROBLEM FOR THE PAST FEW HOURS AND THEIR ENGINEERING TEAMS ARE WORKING ON A SOLUTION.
02-28-2023 09:22 AM
Device working again…I hope for everyone else too…🙏
02-28-2023 09:25 AM
Yes it's working now.
02-28-2023 11:31 AM
Thanks all for reporting that issue and glad to hear it is now working.
If any of you are still experiencing this, our Community team recommends you give it a bit more time and try later.
03-04-2023 01:11 PM
Thanks for reaching out. I’m glad this issue is resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.
Thanks for the help here @JillG and @MplsCustomer.