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voice activated light suddenly stopped working

zeke1992
Community Member

I have one light that has worked for years. Today it stopped responding to my6 voice command. The repone I get is " Sorry I don't understand " when i ask "hey google turn the light on " as I have done for years. I can use my Home app on the phone to turn the lights on off manually. 

10 REPLIES 10

ThuanLe
Community Member

I have same problem today. Google must have messed up something...again.

Kyle7
Community Member

same thing happened to me. must be a software update thats broke it

JunkyBirdbath
Community Member

Same here.  Google must have updated their server software without testing basic functionality. 

This happened this morning after 3 am pst.  

Verbal commands to turn on or off devices fail.

Verbal commands to start routines work.

Manual commands via Google home app works too.

I don't understand how software can be updated without testing basic functionality.  When a verbal "turn on the kitchen lights" suddenly stops working, it is clear that the software release process at Google is seriously broken.

genetic9091
Community Member

Same here, everyone stop rebooting. The home app still has all devices linked and controllable by the app. The speakers and display still answer questions and tell time etc. So clearly a software issue from Google related to controlling linked home app devices by voice control via your Google home speakers and display. Google lack of response to acknowledge the issue is a sign google is uncaring to us that bought these devices. Alexa still controls my devices but google currently not.

genetic9091
Community Member

TO EVERYONE…STOP IT IS A GOOGLE KNOW ISSUE. I JUST SPOKE TO GOOGLE SUPPORT AND THEY ARE AWAREMIF THE PROBLEM FOR THE PAST FEW HOURS AND THEIR ENGINEERING TEAMS ARE WORKING ON A SOLUTION. 

genetic9091
Community Member

Device working again…I hope for everyone else too…🙏

ThuanLe
Community Member

Yes it's working now.

JillG
Diamond Product Expert
Diamond Product Expert

Thanks all for reporting that issue and glad to hear it is now working.

If any of you are still experiencing this, our Community team recommends you give it a bit more time and try later.

 

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. I’m glad this issue is resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.

 

Thanks for the help here @JillG and @MplsCustomer.

 

Cheers,

Juni