4k Google TV cannot mute or control (Samsung) TV volume

[Ukshoes]

Anytime+ is on, the remote can power TV on/ off, and all other navigation functions work fine. 

Did a factory reset of the Chromecast, removed and replaced the remote batteries, forgotten and re-paired the remote. 

Both TV and device are up to date. 

Google kindly let me order a replacement but still having the exact issue. 

However, the 2x HD Google TV I have worked perfectly without any issues on the same 4K TV. 

Does anyone else have similar issue and have a solution to solve the problem?

Im thinking of returning it and purchase the HD version instead 😞

Thanks

[7-4397000035973] Your Google Support Inquiry

@tajennifer

[Ukshoes]

No one has solution?

[Ukshoes]

@tajennifer my return to retailers time frame has now lapsed as over 30days and Google still can't solve my issue. 

[tajennifer]

Hi Ukshoes,

Thanks for posting. I'm sorry for the situation that you are experiencing with the Chromecast  4k with Google TV and for the delay. I’ve forwarded your information to the appropriate team, and one of them will reach out to you via email as soon as possible.

Best regards,

Jenny