Surround Sound Enabled Error.

[JIreland]

Trying to adjust volume of my tvs with both android and apple phones through google home app but chromecasts are displaying message saying " surround sound enabled. please adjust volume with tv remote." Error is appearing when changing the volume on multiple apps (Prime Video, Netflix, Hulu, and Peacock)

[pereztzum]

Hi there!

I'd be happy to help you troubleshoot the "Surround sound enabled" error on your Chromecast. Here's what we can try:

1. Go to Settings.
2. Select Remotes and Accessories.
3. Select Set up Remote Buttons.
4. Select Volume Control.

Now based on your post I can imagine you’ve choosed the option “Auto (CEC)”.

Please try with the other 2 options that are available: 

[TV Name] (IR*) or Chromecast Volume 

To see which works best for you.

I hope this helps!

Brandon.

[JIreland]

Hi pereztzum,

For step 1, when you say go to Settings.

Do you mean Setting in Google Home?

I am not seeing Remotes and Accessories in Google Home.

 

[pereztzum]

Hi there!

That’s a great question.

Is on your TV using your remote control.

Here is a YouTube video of How To Use the New Chromecast Remote to Control Your TV.

Or you can take a look at this link to see all the detailed instructions.

Set up volume, power and input control on your Chromecast Voice Remote.

Hope this helps,

Brandon.

[JIreland]

I am using a gen 3 Chromecast that does not use a physical remote. 

I am only controlling the volume from the individual streaming apps and the Google home app.

Neither of those instructions work with Chromecast Gen 3.

[pereztzum]

To assist you better, we'll need some additional information. I'm sending you a secure form where you can provide all the necessary details and also please fill out all the information required.

Here's the contact us form

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Brandon

[pereztzum]

Hello again, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!