Ambient Mode doesn't work anymore ?

[MarcoBenevi]

I had to operate a factory reset on my Chromecast and ever since then I can't use the "Ambient Mode" feature, every time I click on it it shows a screen with "Device Settings" with nothing in it.  I restarted my internet provider, reinstalled the Home app and it still remains the same. Is the feature gone or it is only available for the most recent generations?

[TechWithBrett]

Hello @MarcoBenevi ,

What Chromecast model do you have? Are you trying to adjust the Ambient Mode through the Google Home app or on the TV?

Thank you,

Brett

[MarcoBenevi]

My model is the first generation one and I am trying to adjust it using the Google Home App on my phone.

[luciaaa]

Hi, @MarcoBenevi,

Thank you for reaching out to the community. I apologize that your Chromecast isn't displaying ambient mode in the Google Home app. I'm happy to help further.

I appreciate the troubleshooting steps you've taken so far. Since you've already reset the device to default settings and ambient mode still isn't working, please fill out this form with your community thread link and username. Once you've completed the form, please let me know. Someone from my team will contact you shortly to assist you.

Feel free to reply if you have any questions.

Best regards, 

Ana

[SoriaD_]

Hello @MarcoBenevi 

Hello again, we haven’t seen your form submission come through, were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best regards,

Douglas.

[MarcoBenevi]

I kept trying to solve the problem by troubleshooting and restarting things, but it persisted, I'm starting to think that the feature is no longer available for First generation Chromecast.I just submitted the form recommended previously, I'll wait a return for you guys.

[moralesvicente]

Hey MarcoBenevi, 

Thank you so much for staying informed with me. 

We have received the information correctly. Stay tuned; a member of our support team will be in touch over email to help.

Regards,

Daniel

[RobertvdDijssel]

Ik heb dit zelfde probleem. Na een reset werkt de omgevingsmodus niet meer. Wat is de oplossing hiervoor? 

[luciaaa]

Hi, @RobertvdDijssel,

Thank you so much for posting in the community. I’m truly sorry the ambient mode is not working with your Chromecast. I’m happy to help you!

To provide you with the best assistance, please provide me with the following information: 

• What Chromecast model do you have?
• When did the inconvenience start? 
• Did you reboot the device only, or did you reset the device to default settings?

This information will help me to determine the best course of action. 

Keep me posted.

Best regards, 

Ana

[RobertvdDijssel]

Dear Anna,

I have a normal.chromecast (generation 1 model). I dont no why de problem started. The chromecast has been reset to factory settings. The problem started on 4 oktober

[moralesvicente]

Hey RobertvdDijssel, 

Thank you so much for keeping me updated.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Best regards,

Daniel