cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Ambient mode is broken, stuck on Art image, no menu

CSEngineer
Community Member

Starting a few weeks ago the Ambient Mode Art Gallery will no longer load new images, it is permanently stuck on one image. This makes is a screen burner now, not a screen saver...

In the Chromecast menu the options are completely gone, restarting the device either by menu or pulling the plug have not helped.

Menu is UnavailableMenu is Unavailable

The numerous other Nest devices on the same Wifi have shown none of the same problems.Google Nest on the same Wifi worksGoogle Nest on the same Wifi works

Going through the Home app to try and fix the problem doesn't work either, the app can't see the image either, nor trigger the image to change.

App doesn't show an imageApp doesn't show an image

The app at least shows the settings, and I can change the settings. But they have no effect.

Setting in the Home app is for ArtSetting in the Home app is for Art

The closest I found searching the forums is this thread: https://support.google.com/googletv/thread/294691247?hl=en but it was shut down almost immediately as "this is Google Photo's problem". Umm clearly it is not in the case here, as this isn't my photo gallery, but the time and behavior line up too well to be coincidence.

0 REPLIES 0