App search doesn't work "Sorry, something went wrong"

[Anttipng]

I can't search for apps on my Chromecast with Google TV (HD). Every time I search for something the machine says "Sorry, something went wrong"

I have rebooted multiple times.

Internet connection is fine, youtube works, netflix works.

I can install apps that  are recommended on the app landing page.

But search does not work.

[Gabi9590]

Same here, any fix pls?

[Anttipng]

Try changing your system language to English (United States).

[Gabi9590]

Thanks but i cannot change the language, I need to use it in my language. App search should work that way 🙂

[Muddi]

Hi Gabi9590,

Let's go ahead and try to change the language because it will help us isolate the issue.

Cheers,

Muddi

[LovelyM]

Hey Gabi9590, 

Chiming in — were there any positive changes after you changed the language to English? Please let us know if that did the trick.

Best, 
Lovely

[LovelyM]

Hello Gabi9590, 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Thanks,
Lovely

[Gabi9590]

Hello,

The device is at my parents house, which is far from my place. I will try when I get to them, idk when. But I still need a fix for this, even if it works in English, as I said, I cannot use it in that language.

[Muddi]

Hi Gabi9590,

Could you tell us what language you are using on your device? 

@boboqtzr: Thanks for trying. Just an added question: what language is set on your device before the issue?

Cheers,

Muddi

[Gabi9590]

Hello Muddi,

I am using the device in Romanian.

Regards,

Gabi

[boboqtzr]

It was set Romanian and had the current thread issue

[Muddi]

Hey folks,

Please note that Chromecast with Google TV (HD) and the Google Assistant itself is not officially supported in Romania. That's one of the reasons why it's not working when the language is set to Romanian. 

We're always looking for ways to improve and bring the Chromecast with Google TV (HD) to different regions. Keep an eye out for news and updates. I suggest that you send feedback using your device by saying, "Hey Google, send feedback." Visit this link for more steps.

Cheers,

Muddi

[Muddi]

Hey everyone,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[Kimy]

Hey folks,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast device. Let's sort this out.

A few questions: Are you using the Google Assistant on the Voice Remote to search for an app? Is this only happening in one app or across all apps? What voice command are you using? 

In the meantime, please remove and/or train your voice through Voice Match in the Google Home app. Also, please plug in the Chromecast into a different HDMI port on your TV and reboot your Wi-Fi router.

Let me know how it goes.

Thanks,
Kimy

[Muddi]

Hi there,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Muddi]

Hey folks,

I'm just checking in, does anyone here need assistance?

Cheers,

Muddi

[Gabi9590]

Hello Kimy,

Thanks for the message. This happens only when I search apps in the App Store. I tried both ways, voice command and also by typing, neither worked, regardless of the word (for example: Netflix).
I tried your fixes but it didn't work, and I can't change the language to english. Any other ideas?

Regards.
Gabi

[Anttipng]

Hi, I think there might be a bug with the localization. When I change my system to English, the search for apps works. When I change it back to Finnish (Suomi), it stops working.

[Muddi]

Hey Anttipng,

Thanks for sharing your resolution here - it's a big help! To confirm, do you have an option to change it to Finland (English)? If yes, please try switching the device language so we can confirm that it's a locale issue.

@Gabi9590: How was your device? What country are you located in?

Cheers,

Muddi

[Gabi9590]

Hello Muddi,

Thanks for your reply, I am located in Romania, I didn't tried to change it to english because i need it to be in romanian (the device is used by my parents).

Regards,
Gabi

[boboqtzr]

changed to English (US) and started working