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Assistant with kid profile

BryanO
Community Member

When in a kid profile,hitting the assistant button displays a message that assistant is not enabled for this profile. Do not see anywhere to enable it.

11 REPLIES 11

kiltguy2112
Bronze
Bronze

In the Family link parent app click on the child, manage settings, Google assistant, add (child name) to new devices.

Don't have "Google Assistant" under his Manage Settings.  Only Google Play, Profile Info and Privacy Settings.

Google Assistant is under none of those.

Again, don't have that option.Screenshot 

Jeran
Community Specialist
Community Specialist

That is strange! At this point, I think it would be beneficial for you to contact Chromecast support to see if they can dig a little deeper into this issue with you. 

 

Let me know if they were able to find the issue, and if you had any other questions, feel free to let me know.

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there Bryan O,

 

I would encourage you to check out this article called "Let your child use Google Assistant on your devices". It goes into depth on how to get the Assistant activated for children's accounts, as well as what they can and can't do. On top of that, make sure that your Chromecast with Google TV doesn't have "Apps Only" Mode enabled, as it does deactivate the ability to use the Assistant. 

 

I hope that helps you out! Let me know if you still have any issues.

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

BryanO
Community Member

Have not had time to try anything else. Than you for the assistance though.

Bryan

Jeran
Community Specialist
Community Specialist

No problem at all! I'll leave the thread open for a while longer to give you the chance to troubleshoot this issue.

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

BryanO
Community Member

You can go ahead and close. Cannot find a solution.

Jeran
Community Specialist
Community Specialist

No problem, I'll go ahead and lock up the thread for now. If you do want to continue to pursue a fix for this issue, I'd encourage you to reach out to Chromecast support.

 

Thank you for helping out on this, kiltguy2112!

 

Best regards,

Jeran