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Black Screen/No Signal

Netsurfer785
Community Member

‎11-05-2023 07:53 PM

I have the ChromeCast TV 4K. It is not working at. White power light is on but no signal on the TVs at all.

The product is less than a year and within warranty.  How do I go about getting a replacement?

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Alex_S
Community Specialist
Community Specialist

‎11-09-2023 08:02 AM

Hi Netsurfer785,

 

I’m sorry to hear about the trouble you’re experiencing with your Chromecast with Google TV (4K) device. Let’s further isolate if the device is already faulty. A few questions: what country are you in? What’s the brand/model and resolution of your TV? Do you have other TVs in your home?

 

Try to plug your Chromecast with Google TV (4K) device to a different HDMI port or TV. If the same, do a factory reset. Let me know how it goes.


Regards,
Alex

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