CCWGTV Not Waking Up Unless Power Unplugged/Plugged Back In

[BlueIce]

I have CCWGTV hooked up to my Hue Sync that also has a PS5 and a Switch connected to it, the Sync is hooked straight to my Sony Bravia TV that has a soundbar connected to the ARC port.

I've been having an issue lately where the CCWGTV remote will turn everything on, but the actually CCWGTV won't do anything at all unless you get up and go and unplug the USB-C power cord and then plug it back in. The kicker is, this ONLY happens if everything has been off for multiple hours (like overnight). If you're just turning it off for a little bit, everything works perfectly. Anyone have this issue before?

[Ashepherdson]

Could be the Ccwgtv..could be something else in the setup.   You can try to troubleshoot by isolating the Chromecast and seeing if it happens when not plugged into the hue box...of do what would do and start by factory resetting the Chromecast and seeing if it happens after that.  

[Kimy]

Hi folks,

Thanks for your help here, @Ashepherdson.

@BlueIce, I hope you've found the answer you're looking for. If you need help with your Chromecast device, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Kimy

[BlueIce]

Tried plugging directly into my TV and a factory reset, still have the same issue.

[Kimy]

Hi BlueIce,

Thanks for the details. Try it this way:

• Try to factory reset the remote.
• Then try a factory reset again on the Chromecast device.
• Set it up directly on the TV.

Let me know how it goes.

Thanks,

Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

[BlueIce]

I saw the responses, I was out of town. I've done a factory reset before and it didn't change anything, but I'll try it again. 

I have been posting in other forums recently as well and it seems like this is a pretty widespread issue that all started at the same exact time a few weeks ago. 

[BlueIce]

I tried to factory reset it again, and now the Google Home App says it can't authenticate my Chromecast so now it doesn't work at all!

[Ashepherdson]

The cant authenticate message usually refers to different accounts.. can you double check that the Google account you set up your chromecast on is the same account as your Google home app is using 

[BlueIce]

Same account

[Ashepherdson]

Are you not able to complete the setup using the remote? Just to confirm, we are taking about a Chromecast with Google tv.. the device with the remote..not a regular Chromecast, correct ? 

[BlueIce]

Correct, setting up with the remote now. Will it still add to my Home App though?

[Ashepherdson]

If it's on the same Google account it should yes. 

For your Google home app, try clearing the stored data on your phone for that app, then rebooting the phone, see if that helps clear it out.  

[BlueIce]

I tried installing and reinstalling rebooting clearing data, everything. I had it set up with the remote once but it wasnt showing in my home app, so I did another reset.

[BlueIce]

So it's all set up, but not showing in my Home App at all.

[Ashepherdson]

Really makes no sense... only thing I can think of is to reboot your router as well, and ensure that all devices are on the exact same wifi network (so if you are running a 2.4 ghz and a 5 ghz, be sure that both the chromecast and your phone is on the same one).. If that does not work, then it could possibly be a locations permission issue (Tap and hold google home app, app info, permissions, make sure "location" permission is allowed).... anyways... if all of those fail?  I am out of ideas here. 

[Kimy]

Hello there,

Thanks again for your help, @Ashepherdson.

@BlueIce, I wanted to follow up on this. Did you try the suggested steps above? Please let me know if you still have any concerns or questions.

Best,

Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

[BlueIce]

I did 2 or 3 connective factory resets and that seems to have helped everything. Thanks for all your help!

[Kimy]

Hi BlueIce,

Thanks for keeping us in the loop, and I'm glad to hear that this has been sorted out. I’ll keep this thread open for one more day. If you need further help, let me know.

Cheers,

Kimy