CEC AUDIO JBL AIO 2.0

[THEALEXANDER]

Hello,

I have the new Google TV Streamer. I previously used the Google TV Chromecast 4K. I am encountering an issue with the CEC function: when turning on the TV, it powers on correctly, but the soundbar doesn't turn on. The TV is a Philips model, and the soundbar is a JBL AIO 2.0. Do you have a solution?

Thank you very much.

[Jard]

I have the same issue connected to Onkyo AVR.  CEC power on works fine.   CEC power off is a crap shoot.

[virnab]

Hi there,

Thank you for reaching out to our community.

I am sorry to hear that you encountered an issue with the CEC function when you turn on your TV; it turns on properly, but the soundbar doesn’t. No worries! I’m more than happy to help you troubleshoot this problem.

To provide you with better assistance, please answer the following questions:

Did you configure your Google TV Streamer remote to control devices like your TV, receiver, or soundbar by setting up the volume, power, and input buttons?

What have you done to resolve the inconvenience?

Did you check that the HDMI cable is securely plugged into the correct HDMI port, ARC or eARC, on your TV and your soundbar?

Is your soundbar firmware updated?

Is the HDMI-CEC setting activated on the Google TV Streamer and the soundbar?

Does the sound bar have Bluetooth enabled?

Thank you for your time and cooperation. I look forward to your response.
 

Best regards,

Virna

[Jard]

For me and the Onkyo receiver, here are my responses:

Did you configure your Google TV Streamer remote to control devices like your TV, receiver, or soundbar by setting up the volume, power, and input buttons? - no, I'm using CEC for volume which works fine.  Did not set IR for anything.

What have you done to resolve the inconvenience? - I have to turn the streamer back on, then immediately back off again.  Then it triggers the AVR to shutdown.

Did you check that the HDMI cable is securely plugged into the correct HDMI port, ARC or eARC, on your TV and your soundbar? - Yes

Is your soundbar firmware updated? - Yes

Is the HDMI-CEC setting activated on the Google TV Streamer and the soundbar? - Yes

Does the sound bar have Bluetooth enabled? - No

[THEALEXANDER]

Bonjour,

Exactement la même chose que Jard.

Ça fonctionnait super bien avec la chromecast google tv 4k...

[virnab]

Hi there,

Thank you for your prompt response and the detailed information you've shared. It's been helpful in understanding your situation.

Based on the information you provided, I suggest following these steps:

1. Go to All Settings (the screw icon) at the top right of the TV screen.
2. Select Remotes & Accessories
3. Choose the option "Set up remote buttons."
4. From the Volume control, select the Google TV Streamer 4K.

After these steps, please make sure to select the HDMI CEC option on your Google TV Streamer 4K and on your TV set.

Please let me know how it goes.

Best regards,
 

Virna

[Guarcax]

Hi folks!

Thanks for your replies. 

I’m sorry for the inconveniences that you’ve been experiencing when trying to control the volume for your AVR connected to your Google TV Streamer. Thanks for all the information that you provided in your previous responses. No worries, help is here.

Here are some steps for you:

1. Go to Settings, then go to Remotes & Accessories Set up remote buttons.
2. Select the relevant device to troubleshoot, for example, a Sony TV, in this case your AVR or JBL soundbar, then go to Setup buttons and reconfigure the controls for volume or power.
   • Note: Keep in mind that the Voice Remote might not be able to send an infrared (IR) signal to the sensor.

If still not working after following the steps above, I will suggest you to factory reset the voice remote control.

You can check the next article to reboot your device: Factory reset your Chromecast or Google TV Streamer Voice Remote and Set up volume, power and input control on your Chromecast or Google TV Streamer Voice Remote.

Tell me how it goes.

Regards,

Daniel.

[Jard]

But I don't want to have the volume control the google tv streamer.  I want it to control my AVR volume.

[Guarcax]

Hi folks!

Thanks for your replies. 

I’m sorry for the inconveniences that you’ve been experiencing when trying to control the volume for your AVR connected to your Google TV Streamer. Thanks for all the information that you provided in your previous responses. No worries, help is here.

Here are some steps for you:

1. Go to Settings, then go to Remotes & Accessories Set up remote buttons.
2. Select the relevant device to troubleshoot, for example, a Sony TV, in this case your AVR or JBL soundbar, then go to Setup buttons and reconfigure the controls for volume or power.
   • Note: Keep in mind that the Voice Remote might not be able to send an infrared (IR) signal to the sensor.

If still not working after following the steps above, I will suggest you to factory reset the voice remote control.

You can check the next article to reboot your device: Factory reset your Chromecast or Google TV Streamer Voice Remote and Set up volume, power and input control on your Chromecast or Google TV Streamer Voice Remote.

Tell me how it goes.

Regards,

Daniel.