Can’t control power from Google streamer remote

[cteach48]

I have a TCL 55s434 TV. It can no longer keep up with streaming live sports gave without audio dropping so I upgraded to a Google TV Streamer. The streamer works great except for the fact that I cannot turn the TV off/on with the Streamers’s remote. 

I have tried via CEC and IR. The volume controls work via CEC, but neither power or input toggle works. I have T-link and all the settings below it enabled on my TCL. I have awake from standby enabled. I have QuickStart enabled. 

With IR, I can get it to work, but only if the remote is less then 4 inches from the TVs IR sensor. I unpaired the TCL remote from Bluetooth to force it to use IR, and it worked across the room just fine. I used my phones camera to make sure it was outputting IR, and when I covered the remotes sensor it wouldn’t turn off the TV so I know for sure it wasn’t utilizing Bluetooth in that test. So the streamers IR blaster is definitely the problem.

Is there anything else I can try to get power controls from the streamer remote? Or is it time to return it and try something else?

[DeboraJ]

Hi @cteach48,

Thanks for reaching out to the community! I understand you're experiencing some issues with your Google TV Streamer remote specifically that you can't turn your TV on or off. I appreciate you letting me know that you've already tried some troubleshooting steps!

I'd be happy to share some specific steps with you to help get your remote's power function working.

• Adjusting Remote Button Configuration
  • First, let's try reconfiguring the buttons on your remote:
  • Go to All Settings.
  • Select Remotes & Accessories.
  • Choose Set up remote buttons.
  • Select the relevant device (your TV) to troubleshoot.
  • For example, select your TV's brand and then Set up buttons.
  • Next, select Reconfigure the controls for Volume, Power, or Input.
  • If your device isn't listed under Set up remote buttons, select Add device and proceed with the configuration.
• Checking Power Settings
  • If the steps above don't work, let's check the power settings:
  • From the remote control setup screen, select Power.
  • Turn off your TV by pressing the power button on the remote, wait eight seconds, and then turn the TV back on.
  • Under the prompt, "Did the power button work?", select Yes or No, try again.

Please let me know how this goes!

Best regards,

Debora

[cteach48]

Hi have have attempted all of these steps already. As stated in my original post, I can get it to work after setting up the volume and power buttons via IR, but only if the IR blaster on the remote is within about 4 inches from the TV.

The volume control is the only thing that works, and that is via CEC. 

[labib]

Rimot