Can't do a factory reset with chromecast with Google TV.

[HanyShawky]

When the device is turned on, it stops at the Google logo and remains in this state. I tried to do a factory reset by pressing the back button, but the device does not respond and remains in its status as it is without change.

[Ashepherdson]

Unplug fully, plug back in, hold the button(15 seconds or more sometimes)  until the led flashes, indicating it is factory resetting.  

[suegeaux]

Search the community for other similar posts. Seems this is a problem for several people https://www.googlenestcommunity.com/t5/Chromecast/Chromcast-With-Google-Tv-stuck-on-G-logo-screen/m-... including myself 

[HanyShawky]

OK. Unfortunately, it is clear that there is no solution yet

[JenniferV]

Hi folks,

Thanks for the help, Ashepherdson!

HanyShawky and suegeaux, I'm sorry to hear that you're having an issue with your Chromecast devices. Could you please reboot your Wi-Fi router and plug in the Chromecast on a different TV screen, then try to perform another factory reset?

Regards,

Jennifer

[JenniferV]

Hey HanyShawky and suegeaux,

How's it going? Did you manage to get your device working?

Best,

Jennifer

[Princesss]

Hey everyone,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess

[HanyShawky]

I did that but unfortunately the situation didn't change and the device stayed frozen

[Ashepherdson · Accepted solution]

I'll see if I can flag this for escalation for you

[HanyShawky]

OK. Thank you