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Can't see the code on my Tv to connect to Chromecast

EA3791
Community Member

I was away for a week and left the TV unplugged. When I came back home and turned the TV on my Chromecast device did not turn on automatically. I tried to reconnect through Home app. My Samsung phone finds the device, asks if I want to set it up but then the TV does not show the connection code. The screen just stays black. I tried to unplug the router,  reset the modem, reboot Chromecast,  checked the devices on the same network, checked the Chromecast is powered on. I did not change any WIFI settings, did not move my router. 

I feel I tried everything. What have I not done or what am I doing wrong? 

Please help!

4 REPLIES 4

lSawl
Community Member

hello. 

you can try reboot you device click on it. 

idk if you try reboot by app or manually

just try manually and then set up again. maybe you get luck. 

if already try this, just ignore. xD

 

best luck.

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Thanks for the help here, lSawl.

 

EA3791, did you try to reset your Chromecast as per advised by lSawl? If yes, how was it? You can also try to manually connect to the Chromecast SSID. Here's how: Go to the phone Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello EA3791,

 

How's it going? Did you manage to get your device working?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer